Ilse Nel

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Fast learner, agile and quick response on recognizing faults and correcting them to the best of ability and knowledge. Looking for a position that offers professional challenges, interpersonal skills, and problem solving skills. Eager to learn new skills, committed to training and collaborating with other employees.

Child Caretaker - Kamp Kwena / Valley of the waves - Rustenburg, North West

(1997-12 - 2000-12)

• Organized and participated in recreational outings, trips, and games.
• Assisted in preparing food and serving meals and refreshments to children.
• Educated children about proper hygiene habits such as handwashing and teeth brushing.
• Ensured the emotional, physical, and social development of children through activities and play.
• Facilitated communication between parents and guardians and staff members regarding child's progress.
• Assisted in potty-training toddlers when necessary.
• Utilized games, toys, and books to develop and improve cognitive skills and physical abilities.
• Organized age-appropriate activities such as games, stories, music, art projects.
• Organized and stored toys and materials to ensure order in activity areas.
• Developed age-appropriate activities to engage children and foster learning.
• Communicated with children's parents or guardians about daily activities, behaviors, and related issues.
• Entertained children.
• Offered baby sitting services.
• Fun day outings to lion park, crocodile farms and horse riding.
• Game drives.

Central Banking Assistant/Admin Administrator/Slot - Sun City Gaming Finance - Rustenburg, North West

(2001-01 - 2004-12)

• Trained new staff members on proper procedures related to banking operations.
• Monitored bank vaults to verify correct cash balances.
• Balanced currency, coin, and checks in cash drawers at ends of shifts.
• Researched discrepancies between account balances and reported findings to management team.
• Arranged money received in cash boxes and coin dispensers according to denomination.
• Monitored bank vaults to ensure cash balances were correct.
• Received and counted daily inventories of cash, drafts, and travelers' checks.
• Verified and post armored car deposits.
• Counted currency, coins and checks received, by hand, and using currency-counting machine, to prepare them for deposit and shipment to branch banks and Federal Reserve Bank.
• Performed daily reconciliation of cash drawers, balancing all totals against the general ledger system.
• Collaborated effectively with colleagues across multiple departments within the organization.
• Ensured compliance with federal regulations governing financial institutions such as the Bank Secrecy Act and Anti-Money Laundering statutes.
• Utilized currency-counting machine to count currency and coins.
• Used computers and calculators to calculate daily transactions.
• Sorted and filed deposit slips and checks.
• Participated in ongoing training to enhance own job skills and knowledge.
• Worked with coworkers to complete tasks.

Contract Manager - Protea Hotel - Pretoria, Gauteng

(2010-04 - 2012-08)

• Conducted research and analysis on contract performance, including cost trends, service levels, and compliance issues.
• Developed operational standards and procedures for work unit and department.
• Assisted in developing new strategies for improving the effectiveness of contracting activities.
• Oversaw payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
• Communicated with and provided guidance for external vendors and service providers to ensure organization, department and work unit's business needs were met.
• Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
• Prepared and reviewed operational reports and schedules.
• Maintained clear and accurate documentation throughout procurement and materials management process.
• Developed and maintained positive relationships with vendors to ensure timely completion of projects.
• Advised senior management on best practices for managing contractual relationships.
• Set goals and deadlines for department.
• Acquired, distributed, and stored supplies.
• Monitored contract compliance through regular reviews of financial reports.
• Read through contracts, regulations and procedural guidelines to ensure comprehension and compliance.
• Planned, administered and controlled budgets for contracts, equipment and supplies.
• Prepared reports summarizing key metrics related to contract performance.
• Maintained accurate records of all contracts in a secure database system.
• Monthly reports to Regional Manager.
• Controlling of wages costs.

Operations Manager - Servest Cleaning Division - Pretoria, Gauteng

(2012-08 - 2013-02)

• Analyzed financial data to identify trends and develop solutions that improved profitability.
• Created and enforced policies and procedures to support compliance.
• Adhered to corporate standards and regulations, encouraging safe and efficient operations.
• Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
• Managed the daily operations of multiple departments to maximize efficiency.
• Monitored suppliers to efficiently provide needed goods and services within budgetary limits.
• Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.
• Liaised between departments to facilitate smooth workflow across the organization.
• Maintained accurate inventory records while ensuring optimal stock levels at all times.
• Tracked company inventories and ordered new products to replenish equipment levels.
• Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
• Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
• Managed the operations of a large team, overseeing daily activities and long-term projects.
• Developed talented team, participating in hiring, coaching, and performance management processes.
• Monitored customer feedback and implemented changes as needed to enhance service quality.
• Ensured effective communication among staff members by providing training when necessary.
• Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments.
• Evaluated operational costs and identified areas of improvement.
• Developed and implemented effective strategies to reduce costs while maintaining quality standards.
• Facilitated open communication between departments to improve collaboration among teams.
• Maintained professional working relationships and promoted open lines of communication with staff.
• Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials, and staff members.
• Conducted regular walk throughs and inspections of company facilities to verify adherence to safety standards.
• Monthly reports to Regional Manager.

Assistant Housekeeping Manager - Moloko Hotel - Sandton, Gauteng

(2014-05 - 2014-10)

• Conducted regular inspections of guest rooms, public areas and back-of-house areas.
• Prepared and reviewed operational reports and schedules.
• Acquired, distributed, and stored supplies.
• Established preventative maintenance schedules to ensure optimal performance of equipment and systems within the facility.
• Inventoried stock to verify available supplies and equipment in adequate amounts.
• Developed strategies to reduce operational costs while maintaining quality standards.
• Supervised employees in daily process of cleaning vacant and stay-over guest rooms.
• Planned, administered and controlled budgets for contracts, equipment and supplies.
• Trained new employees on duties and responsibilities of department.
• Created monthly reports on room occupancy rates, labor costs and other relevant data.
• Investigated complaints about service and room cleanliness to take corrective action.
• Ensured compliance with local health and safety regulations in the workplace environment.
• Identified areas for improvement within the department to increase efficiency.
• Implemented safety protocols and trained housekeeping staff on proper cleaning techniques.
• Set goals and deadlines for department.
• Controlling of wages cost and pay slips of all employees.
• Monthly reports to Regional Manager.

Front Liner - Spectacle Warehouse - Pretoria, Gauteng

(2015-11 - 2016-05)

• Operated cash register efficiently while processing payments accurately and quickly.
• Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
• Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
• Performed opening and closing procedures for store operations daily.
• Performed basic administrative tasks such as filing paperwork or updating customer information in computer system.
• Made appropriate account corrections to resolve customer issues.