Child Caretaker - Kamp Kwena / Valley of the waves - Rustenburg, North West
(1997-12 - 2000-12)
- Organized and participated in recreational outings, trips, and games.
- Assisted in preparing food and serving meals and refreshments to children.
- Educated children about proper hygiene habits such as handwashing and teeth brushing.
- Ensured the emotional, physical, and social development of children through activities and play.
- Facilitated communication between parents and guardians and staff members regarding child's progress.
- Assisted in potty-training toddlers when necessary.
- Utilized games, toys, and books to develop and improve cognitive skills and physical abilities.
- Organized age-appropriate activities such as games, stories, music, art projects.
- Organized and stored toys and materials to ensure order in activity areas.
- Developed age-appropriate activities to engage children and foster learning.
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues.
- Entertained children.
- Offered baby sitting services.
- Fun day outings to lion park, crocodile farms and horse riding.
- Game drives.
Central Banking Assistant/Admin Administrator/Slot - Sun City Gaming Finance - Rustenburg, North West
(2001-01 - 2004-12)
- Trained new staff members on proper procedures related to banking operations.
- Monitored bank vaults to verify correct cash balances.
- Balanced currency, coin, and checks in cash drawers at ends of shifts.
- Researched discrepancies between account balances and reported findings to management team.
- Arranged money received in cash boxes and coin dispensers according to denomination.
- Monitored bank vaults to ensure cash balances were correct.
- Received and counted daily inventories of cash, drafts, and travelers' checks.
- Verified and post armored car deposits.
- Counted currency, coins and checks received, by hand, and using currency-counting machine, to prepare them for deposit and shipment to branch banks and Federal Reserve Bank.
- Performed daily reconciliation of cash drawers, balancing all totals against the general ledger system.
- Collaborated effectively with colleagues across multiple departments within the organization.
- Ensured compliance with federal regulations governing financial institutions such as the Bank Secrecy Act and Anti-Money Laundering statutes.
- Utilized currency-counting machine to count currency and coins.
- Used computers and calculators to calculate daily transactions.
- Sorted and filed deposit slips and checks.
- Participated in ongoing training to enhance own job skills and knowledge.
- Worked with coworkers to complete tasks.
Contract Manager - Protea Hotel - Pretoria, Gauteng
(2010-04 - 2012-08)
- Conducted research and analysis on contract performance, including cost trends, service levels, and compliance issues.
- Developed operational standards and procedures for work unit and department.
- Assisted in developing new strategies for improving the effectiveness of contracting activities.
- Oversaw payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Communicated with and provided guidance for external vendors and service providers to ensure organization, department and work unit's business needs were met.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Prepared and reviewed operational reports and schedules.
- Maintained clear and accurate documentation throughout procurement and materials management process.
- Developed and maintained positive relationships with vendors to ensure timely completion of projects.
- Advised senior management on best practices for managing contractual relationships.
- Set goals and deadlines for department.
- Acquired, distributed, and stored supplies.
- Monitored contract compliance through regular reviews of financial reports.
- Read through contracts, regulations and procedural guidelines to ensure comprehension and compliance.
- Planned, administered and controlled budgets for contracts, equipment and supplies.
- Prepared reports summarizing key metrics related to contract performance.
- Maintained accurate records of all contracts in a secure database system.
- Monthly reports to Regional Manager.
- Controlling of wages costs.
Operations Manager - Servest Cleaning Division - Pretoria, Gauteng
(2012-08 - 2013-02)
- Analyzed financial data to identify trends and develop solutions that improved profitability.
- Created and enforced policies and procedures to support compliance.
- Adhered to corporate standards and regulations, encouraging safe and efficient operations.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Managed the daily operations of multiple departments to maximize efficiency.
- Monitored suppliers to efficiently provide needed goods and services within budgetary limits.
- Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.
- Liaised between departments to facilitate smooth workflow across the organization.
- Maintained accurate inventory records while ensuring optimal stock levels at all times.
- Tracked company inventories and ordered new products to replenish equipment levels.
- Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
- Managed the operations of a large team, overseeing daily activities and long-term projects.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Monitored customer feedback and implemented changes as needed to enhance service quality.
- Ensured effective communication among staff members by providing training when necessary.
- Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments.
- Evaluated operational costs and identified areas of improvement.
- Developed and implemented effective strategies to reduce costs while maintaining quality standards.
- Facilitated open communication between departments to improve collaboration among teams.
- Maintained professional working relationships and promoted open lines of communication with staff.
- Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials, and staff members.
- Conducted regular walk throughs and inspections of company facilities to verify adherence to safety standards.
- Monthly reports to Regional Manager.
Assistant Housekeeping Manager - Moloko Hotel - Sandton, Gauteng
(2014-05 - 2014-10)
- Conducted regular inspections of guest rooms, public areas and back-of-house areas.
- Prepared and reviewed operational reports and schedules.
- Acquired, distributed, and stored supplies.
- Established preventative maintenance schedules to ensure optimal performance of equipment and systems within the facility.
- Inventoried stock to verify available supplies and equipment in adequate amounts.
- Developed strategies to reduce operational costs while maintaining quality standards.
- Supervised employees in daily process of cleaning vacant and stay-over guest rooms.
- Planned, administered and controlled budgets for contracts, equipment and supplies.
- Trained new employees on duties and responsibilities of department.
- Created monthly reports on room occupancy rates, labor costs and other relevant data.
- Investigated complaints about service and room cleanliness to take corrective action.
- Ensured compliance with local health and safety regulations in the workplace environment.
- Identified areas for improvement within the department to increase efficiency.
- Implemented safety protocols and trained housekeeping staff on proper cleaning techniques.
- Set goals and deadlines for department.
- Controlling of wages cost and pay slips of all employees.
- Monthly reports to Regional Manager.
Front Liner - Spectacle Warehouse - Pretoria, Gauteng
(2015-11 - 2016-05)
- Operated cash register efficiently while processing payments accurately and quickly.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Performed opening and closing procedures for store operations daily.
- Performed basic administrative tasks such as filing paperwork or updating customer information in computer system.
- Made appropriate account corrections to resolve customer issues.
