Imthiaz Ahroon

Inspection of company work areas, worked at a poultry abattoir as a supervisor which was also part of SANHA's work. Kept a good client relationship with all Muslim buyers.

Halaal Inspector - SANHA (South African National Halaal Authority) - Riversmead Poultry

(1999-03 - 2001-07)

Inspection of company work areas, worked at a poultry abattoir as a supervisor which was also part of SANHA's work. Kept a good client relationship with all Muslim buyers.

• Supervised abattoir staff with the poultry process, packaging and dispatching of goods
• Noted all business transactions
• Worked out weekly wages for all abattoir staff
• Done stock taking
• Assisted with general company maintenance
• Worked out ways to improve productivity and product loss statistics

Exchange Operator (temp) - Telkom SA

(2001-07 - 2001-12)

• Assisted Clients with Residential, Business And Government numbers
• Transferred calls to appropriate Departments within Telkom

Manager - Splash Car Sales and Spares

(2001-12 - 2004-12)

Kept records of all business transactions, assessed all trade-in vehicles, manage a team of 15, negotiate on all sales of vehicles, stock control, personally prepared vehicles for the floor (Auto Detail). Hold records of buyers and contacts.

• Worked out wages for all staff
• Done buying of vehicles and spares whether new or used
• Played a major part in keeping up to date with all pricings of spares and vehicles
• Participated in buying stock privately and at public auctions

IT/Technical Support - Dimension Data/Merchants SA

(2005-03 - 2005-06)

• Trouble Shooting AOL Software, Modems, ADSL Cables
• Changing Passwords
• Checking Accounts
• Routing calls to appropriate departments
• Placing orders of software and hardware for certain clients
• Internet / IT support

Consultant - MTN Banking

(2005-06 - 2006-11)

• Assists with customer service, registration and technical queries
• Dealt with customer accounts
• Pin re-sets

Team Leader - MTN Banking

(2006-11)

My role as a team leader is not specific as it entails me to be involved in all aspects of operations within this business unit, which is part of my development into an operations manager.

• Responsible for a team of 12 agents
• Monitor performance, attendance and to motivate
• Accurately report to management daily and monthly
• Monthly reports of team stats, performance, initiatives
• Manage service Levels and performance standards
• Carry out coaching and one on one sessions with consultants when required
• Assist with QA in finding training gaps and bring in new and exciting ideas and techniques to better us as a business unit
• Maintain consistency amongst all staff and to show professionalism and uplift morale within the business unit
• Involved in events planning and numerous reward

Matric - Arena Park Secondary

Management Development Program - Altech in house training centre

EMP - CCI inhouse

Computers - Truro House