Ingrid M

I am a dedicated and organised administrative professional with experience in medical reception, patient coordination, clinical support, and healthcare administration. Skilled in managing patient records, appointment scheduling, medical aid billing, and front-desk operations within medical and clinical environments. Proficient in MEDIS software, Microsoft Office, and maintaining patient confidentiality in accordance with POPIA regulations.

I am passionate about delivering professional patient care support, ensuring efficient administrative operations, and contributing positively to healthcare teams in fast-paced hospital and clinical settings.

Salon Assistant - Beauty Therapy Institute

(2025-05)

Part-Time

• Assist with maintaining cleanliness and hygiene of the salon and treatment areas
• Assist staff and students with general tasks as required
• Ensure tools and equipment are properly cleaned and organised
• Contribute to a professional and welcoming environment for clients

Medical Receptionist - GP and Aesthetics Clinic - Pretoria

(2023-05)

Reliever

• Scheduled appointments and managed patient records in compliance with POPIA regulations
• Handled front-desk duties including patient intake, phone queries, and reception coordination
• Processed medical aid claims and followed up on outstanding accounts
• Assisted the doctor during general and aesthetic procedures
• Prepared and maintained treatment rooms according to hygiene protocols
• Filed and scanned clinical documentation
• Handled petty cash, invoices, and receipts
• Proficient in MEDIS software and Microsoft Office Suite

Administrator - Demiaesthetics

(2025-10 - 2026-01)

• Managed daily administrative and front-desk operations
• Handled client bookings and appointment scheduling
• Responded to calls, messages, and client enquiries
• Maintained client records and documentation
• Assisted with workflow coordination and clinic organisation
• Processed payments and basic financial tasks
• Assisted with basic client engagement

LTSM Committee Member - Thornridge Secondary School

(2021-11 - 2022-08)

• Maintained inventory and filing systems for educational materials
• Conducted audits and supported procurement processes
• Assisted with administrative coordination

Skincare Specialist - Beauty Therapy - Beauty Therapy Institute (BTI)

National Senior Certificate - Clapham High School