Ingrid Taylor

Detail-oriented administrator with extensive experience in tender coordination and client-facing roles. Adept at managing complex schedules, handling client communications, and ensuring compliance with all regulatory requirements. Strong organizational and multitasking abilities, combined with a dedication to maintaining high standards of accuracy and professionalism in all administrative tasks.

Tender Administrator at WSM Group PTY LTD (2022-08 – 2024-10)

Detail-oriented Tender Administrator responsible for managing the tender process, maintaining compliance documentation, and coordinating with internal and external stakeholders.

• Checking daily sources for new tender opportunities
• Maintaining central register of all tenders being submitted and outcomes of these
• Assisting with the updating of company information spreadsheet
• Attend tender briefing meetings with entities i.e., taking notes
• Manage, direct, and monitor the overall performance of the tender process team to obtain maximum efficiency, quality, service, and profitability for the company
• Effective liaison, support, and assistance between tender process department and the rest of the organization
• Manage the development of plans for tender process activities to achieve targets
• Ensuring that all company documents are up to date
• Utilize agreed systems to manage the tender process, analysis, and documenting
• Maintain and improve mechanisms for obtaining opportunities and measure tender process and disseminate feedback to the internal entities
• Developing plans for the team activities to improve strategy
• Maintain accurate records
• Ensuring that all tender compliance documents are up to date
• Completing tender documents
• Database registration (municipal & private clients)
• Ensure that all company tender supporting documents are included in every tender document
• Maintain and certify supporting documents for tender returnable

Site Administrator at Hendry House Student Accommodation (2021-04 – 2022-02)

Site Administrator responsible for student accommodation operations, maintenance coordination, and client management.

• Meet and greet clients
• Floor checks daily
• Check in on maintenance of rooms and building
• Checking in and out of students
• Sending notice of payments
• Receiving payments via accommodation app
• Verifying students via app recognition
• Updates on rooms available for accommodation
• Operated and maintained various office machinery such as printers, fax machines and photocopiers to keep office running smoothly
• Completed daily billing, collections and reporting duties
• Collaborated closely with other managers to smooth and improve office operations
• Monitored and controlled office inventory, ensuring adequate supply levels, timely product ordering and efficient management of company resources
• Maintained impeccable office organisation to support efficiency, professionalism and performance objectives
• Managed client communications by answering phones and corresponding through email
• Controlled electronic customer records, encompassing data entry and administrative functions related to billing and Accounts Receivable (AR)
• Kept office operations running smoothly and efficiently by implementing procedure and policy improvements
• Liaised with customers, addressed enquiries, handled meeting requests and answered billing questions to provide outstanding customer care
• Supported managers with proactive, efficient clerical support to maintain smooth-running operations

Data Capturer at Match (2018-04 – 2020-03)

Data Capturer responsible for data entry, verification, and analysis across multiple systems.

• Capturing on excel
• Verification and Analysis data
• Ensure no backlogs of captured data
• Capturing data on online systems
• Compiling excels workbooks with information required for the job
• Compiling shortlisting on a review grid
• Communicating to various stakeholders
• General admin work including filing and printing

Receptionist at Polymers waterproofing (2017-06 – 2018-02)

Receptionist responsible for client information, product knowledge, and office operations.

• Info clients about the different products
• Daily stock count of products
• Order of stock
• Contact clients in need of stock
• Order of office supplies
• Maintaining reception area
• Respond to clients' emails
• Follow up on leads
• Assisting with card payments and issuing of receipts

Receptionist at Hollard Funeral Services (2016-05 – 2016-08)

Receptionist handling client services, policy management, and lead capture.

• Assist walk-in clients
• Open new policies
• Update client's information
• Receive policy payments
• Capture daily leads
• Answering busy switchboard

Collection Clerk at Medi zone (2015-03 – 2015-06)

Collection Clerk responsible for debt recovery, accounts receivable management, and collections strategies.

• Recovered lost revenue by persistently contacting customers with past due accounts
• Administered overdue payments cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation
• Reduced total number of outstanding accounts by consistently pursuing debtors and reclaiming owed funds
• Processed payments over phone and set up recurring drafts
• Oversaw daily collections and accounts receivable activities, developing robust strategies to maximise collections and reduce aged accounts
• Followed fair debt practices and regulatory guidelines when managing collections process

Receptionist at Matrox Investments (2013-08 – 2015-02)

Receptionist providing client-facing services, data management, and office support.

• Welcomed guests and clients in friendly, positive manner
• Captured and processed client information, entering data into online systems for wider company use
• Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty
• Delivered polite, professional customer service to enhance business reputation through positive first impressions
• Maintained clean and orderly reception area to impress and welcome visitors
• Collaborated effectively with customers and staff to maintain smooth-running company operations
• Directed clerical tasks, including copying, faxing and file management
• Processed and distributed incoming correspondence to relevant staff, facilitating team communication

Diploma in Secretarial and computer studies – College of management computer and secretarial training, Durban (2007-12 – 2007-12)

Matric in Grade 12 – Newlands east secondary school, Durban (2004-12 – 2004-12)