Tender Administrator at WSM Group PTY LTD (2022-08 – 2024-10)
Detail-oriented Tender Administrator responsible for managing the tender process, maintaining compliance documentation, and coordinating with internal and external stakeholders.
- Checking daily sources for new tender opportunities
- Maintaining central register of all tenders being submitted and outcomes of these
- Assisting with the updating of company information spreadsheet
- Attend tender briefing meetings with entities i.e., taking notes
- Manage, direct, and monitor the overall performance of the tender process team to obtain maximum efficiency, quality, service, and profitability for the company
- Effective liaison, support, and assistance between tender process department and the rest of the organization
- Manage the development of plans for tender process activities to achieve targets
- Ensuring that all company documents are up to date
- Utilize agreed systems to manage the tender process, analysis, and documenting
- Maintain and improve mechanisms for obtaining opportunities and measure tender process and disseminate feedback to the internal entities
- Developing plans for the team activities to improve strategy
- Maintain accurate records
- Ensuring that all tender compliance documents are up to date
- Completing tender documents
- Database registration (municipal & private clients)
- Ensure that all company tender supporting documents are included in every tender document
- Maintain and certify supporting documents for tender returnable
Site Administrator at Hendry House Student Accommodation (2021-04 – 2022-02)
Site Administrator responsible for student accommodation operations, maintenance coordination, and client management.
- Meet and greet clients
- Floor checks daily
- Check in on maintenance of rooms and building
- Checking in and out of students
- Sending notice of payments
- Receiving payments via accommodation app
- Verifying students via app recognition
- Updates on rooms available for accommodation
- Operated and maintained various office machinery such as printers, fax machines and photocopiers to keep office running smoothly
- Completed daily billing, collections and reporting duties
- Collaborated closely with other managers to smooth and improve office operations
- Monitored and controlled office inventory, ensuring adequate supply levels, timely product ordering and efficient management of company resources
- Maintained impeccable office organisation to support efficiency, professionalism and performance objectives
- Managed client communications by answering phones and corresponding through email
- Controlled electronic customer records, encompassing data entry and administrative functions related to billing and Accounts Receivable (AR)
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements
- Liaised with customers, addressed enquiries, handled meeting requests and answered billing questions to provide outstanding customer care
- Supported managers with proactive, efficient clerical support to maintain smooth-running operations
Data Capturer at Match (2018-04 – 2020-03)
Data Capturer responsible for data entry, verification, and analysis across multiple systems.
- Capturing on excel
- Verification and Analysis data
- Ensure no backlogs of captured data
- Capturing data on online systems
- Compiling excels workbooks with information required for the job
- Compiling shortlisting on a review grid
- Communicating to various stakeholders
- General admin work including filing and printing
Receptionist at Polymers waterproofing (2017-06 – 2018-02)
Receptionist responsible for client information, product knowledge, and office operations.
- Info clients about the different products
- Daily stock count of products
- Order of stock
- Contact clients in need of stock
- Order of office supplies
- Maintaining reception area
- Respond to clients' emails
- Follow up on leads
- Assisting with card payments and issuing of receipts
Receptionist at Hollard Funeral Services (2016-05 – 2016-08)
Receptionist handling client services, policy management, and lead capture.
- Assist walk-in clients
- Open new policies
- Update client's information
- Receive policy payments
- Capture daily leads
- Answering busy switchboard
Collection Clerk at Medi zone (2015-03 – 2015-06)
Collection Clerk responsible for debt recovery, accounts receivable management, and collections strategies.
- Recovered lost revenue by persistently contacting customers with past due accounts
- Administered overdue payments cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation
- Reduced total number of outstanding accounts by consistently pursuing debtors and reclaiming owed funds
- Processed payments over phone and set up recurring drafts
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximise collections and reduce aged accounts
- Followed fair debt practices and regulatory guidelines when managing collections process
Receptionist at Matrox Investments (2013-08 – 2015-02)
Receptionist providing client-facing services, data management, and office support.
- Welcomed guests and clients in friendly, positive manner
- Captured and processed client information, entering data into online systems for wider company use
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty
- Delivered polite, professional customer service to enhance business reputation through positive first impressions
- Maintained clean and orderly reception area to impress and welcome visitors
- Collaborated effectively with customers and staff to maintain smooth-running company operations
- Directed clerical tasks, including copying, faxing and file management
- Processed and distributed incoming correspondence to relevant staff, facilitating team communication
