Customer Service Representative
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My name is Innocent Vuyane Magadlela. I was born in the Free state in a small town called Kroonstad, however I did most of my schooling in the province of Gauteng. Over the years I have been working as a customer service assistance in the retail and in the call centre environment.
It has been such a joyous experience, I have learned a lot about cultural diversity and people in general, being in this space has taught me a lot about humility, respect and dignity. I really love working with people and I am passionate about it, it is as if I was born to be in the space of people because I am very friendly, polite and I am very patient. During my years of practice I have learned other skills and techniques to better my work.
I have a great ability to create rapport and keep the customer excited through out the experience. I have mastered my art and I would love to use it some more and make the world a good place. Customer service is a doctrine that can be learned and used as a technique to also make the world a better place.
I am really looking forward to hear from you as I have heard good things about your company and I would like to add value with what I have learned during my practice.
Customer Service Representative (USA) at Concentrix / Verizon (2024-08 – 2025-08)
Call Agent at Merchants Comcast (2022 – 2024)
International customers service agent for Comcast (Cable company)
Customer Support and Sales at Clientele (2018 – 2021)
Store Assistant at Mr Price (2013 – 2016)
National Certificate – Ed-u college Welkom (2011)
Student (Current) in Tourism – Unisa
