Innocent Shoko

Results-driven Barista & Bartender with 5+ years of experience in high-volume restaurants, coffee houses, and luxury service environments including Starbucks. Skilled in preparing 200+ beverages daily with speed, consistency, and premium quality. Proven ability to deliver exceptional service to international guests, maintain strict hygiene standards, and drive beverage sales through upselling.

Strong leadership background as Head Barista with expertise in team training, inventory control, and bar operations. Highly adaptable and ready for cruise ship hospitality environments.

Barista at 23 on Hazelwood, Restaurant (2025-02 – Present)

Prepare 200+ coffee beverages daily in high-volume environment with speed, consistency, and premium quality

• Prepare 200+ coffee beverages daily (espresso, cappuccino, latte, specialty drinks) in high-volume environment
• Deliver fast, professional service to diverse and international guests
• Maintain strict hygiene, sanitation, and safety standards (HACCP)
• Operate espresso machines, grinders, blenders, and POS systems efficiently
• Upsell beverages and menu items to increase daily revenue
• Support bar operations, assisting with beverage service when required

Head Barista at Moonshine Restaurant (2021-01 – 2025-11)

Led coffee bar operations serving 250+ beverages daily with team supervision and inventory management

• Led coffee bar operations serving 250+ beverages daily
• Supervised and trained barista team to maintain consistency and quality standards
• Managed inventory, stock ordering, and supplier coordination
• Ensured compliance with international food safety and hygiene standards
• Handled customer complaints and improved guest satisfaction
• Supported bar service and beverage preparation in busy service periods

Barista at Starbucks, coffee house (2018-04 – 2020-12)

Prepared high-quality beverages following global brand standards in fast-paced, high-volume environment

• Prepared high-quality beverages following global brand standards
• Delivered excellent customer service in fast-paced, high-volume environment
• Upsold coffee, food, and retail products to increase sales
• Maintained clean, organized, and compliant workstation
• Operated POS system and handled cash transactions accurately

Bachelor of Arts in Social Science – Midlands State University of Zvishavane