Innocentia Moloi

5G Drive Testing administrator 5G Technician Team Leader

5G Technician Team Leader - Rain Networks

(2019-08 - 2020-02)

• 5G Drive Testing administrator
• 5G Technician Team Leader

Social/ Digital Media Consultant - Multichoice

(2017-11 - 2018-11)

• Facebook
• Twitter
• DStv Live Chat
• Sales
• Account Activations
• Allocation of Payments
• Technical Troubleshooting (DStv Website, DStv Now App, Showmax)
• Retentions

Inbound call centre representative - Multichoice

(2015-11 - 2017-11)

• Sales
• Account Activations
• Allocation of Payments
• Technical Troubleshooting (Decoder related/installation)
• Retentions

Social Media Consultant - Raging River (Betway)

(2020-01 - 2026-04)

• Providing world class customer care to all prospective clients within our social media environments.
• Managing all social media channels in line with the departmental strategy and social media requirements and guidelines.
• Creating and suggesting exciting and relevant content that increases brand awareness within customers.
• Create content relevant to identified business persona
• Focus on driving positive customer sentiment and highlight possible developmental area for improvement.
• Liaising with Senior Agents / Floor Managers to convey/highlight any issues and/or complaints that may affect the business as a whole, our betters and internal clients/stakeholders negatively.
• Monitoring internal systems and informing the Floor Manager/supervisor on duty if these are not operating, or responding, correctly.
• Correctly and diligently follow all requirements and company policies and procedures relating to the capturing of all communication with our sports betters as well as following proper escalation process to other departments should the need arise.

National Diploma - Public Relations Management - University of South Africa (UNISA)

TV presenting and communications - On Cue Communications (2014-01 - 2014-12)

Call Centre Course - Wistridge College (2015-01 - 2015-12)

Grade 12 - Windsor House Academy (2009-01 - 2009-12)