Inocentia Avontuur

Key Accountabilities 

• Ensure risk mitigation in timeously blocking all potential defrauded customer cards
• Providing customer education through to clients on potential fraud and multiple platforms wherein lost/stolen cards can be stopped, taking responsibility to ensure that processes control requirements and risk management frameworks that have been designed for the area and continuously reviewed and updated and are carried out successfully 
• complete required compliance attestations
• log all risk and loss events as a result of error or fraud highlighted in the department
• Ensure that all compliance requirements are timeously adhered to and completed
• Complete attestation to testify to the adequacy of controls on request
• participate in formal review of quality Assurance processes and formulate recommendations on how to enhance service delivery.

Currently working at -ABSA bank Limited

Position Held-Service Operations consultant. 

Period of Employment-01 June 2017 till Date

Stop Card

Credit cards

Business Banking

General Enquiries

Private Assist

Wealth

Authorizations

3D Secure

Branch assist

Woolworths financial Services

British Airways 

Debi-Check

Internet Banking and Absa Online

Name of Company-ABSA bank Limited

Position Held-Telephone Banking Consultant 

Period of Employment-05 October 2015 -1 June 2017

I was employed as a Telephone banking consultant at Absa My responsibilities were the following.

• To create beneficiaries for bill Payments, Absa accounts and 3rd parties
• Making payments, recharging different cell phone networks with prepaid airtime
• Sending clients their statements and reading their balances
• Deactivating client’s internet banking on the Customer View screen, when a client was defrauded on the App or if the phone was stolen.
• Deleting of Beneficiaries
• Sending clients their beneficiary list
• Educate Clients on IVR
• Reversing of debit orders for different banks (3rd party debit orders)
• Changing of email addresses and Cell phone numbers for notify me Number

InstitutionQualificationStatusDate of completionBANKSETAERPL (CERTIFICATE IN BANKING)COMPLETED PALM RIDGEHIGHER NATIONAL CERTIFICATE (GRADE 12)COMPLETED2011