Ireen Matlapeng

A highly motivated and detail-oriented professional with a Bachelor's degree and RE5 certification, offering a strong background in marketing and sales consultancy. Experienced in the fast-paced banking industry with a proven track record of exceeding customer service expectations and consistently meeting sales targets. Currently employed as a Store Manager, where I have honed my ability to lead teams, engage with customers, and deliver memorable service experiences.

Bringing a solid foundation in retail sales, along with well-developed leadership, interpersonal, and communication skills. Adept at working both independently and within a team, I thrive in high-pressure, goal-driven environments. Proficient in computer applications, highly organized, flexible, and resilient, with a commitment to continuous improvement and customer satisfaction.

Liquor Store Manager at Checkers (2025-04 – Present)

• Develop and implement medium to long-term plans for the branch.
• Ensure stock levels meet the required standards to avoid shortages.
• Work towards achieving set targets to promote business growth.
• Efficiently delegate tasks and allocate resources among staff.
• Address and resolve issues related to customers, staff, and equipment to maintain high service standards.
• Take full responsibility for the financial success of the branch.
• Engage in and complete the in-house training program for personal and professional development.
• Familiarity with the products sold in the branch.
• Understanding of the systems used in branch operations.
• Knowledge of inventory control and stock management.
• Ability to analyze and interpret branch performance reports.
• Understanding of company policies and procedures.

Trainee Manager at Checkers (2023-10 – 2025-03)

• Delegate tasks efficiently.
• Allocate resources effectively.
• Ensure high levels of staff performance and motivation.
• Monitor stock levels.
• Ensure timely restocking.
• Manage inventory to prevent overstocking or stockouts.
• Regularly walk the floor to monitor store conditions.
• Ensure all sections are well-organized and stocked.
• Analyze branch reports.
• Implement strategies based on report findings to improve branch performance.
• Ensure the store is clean and well-maintained.
• Address maintenance issues promptly.
• Work towards achieving the branch budget.
• Meet or exceed sales and performance targets.
• Handle customer queries and complaints promptly and efficiently.
• Ensure customer satisfaction is maintained.

Store Manager at Tops Spar (2021-12 – 2023-09)

• Providing excellent customer service.
• Handle areas such as sales, customer service, customer queries, assisting customers, and training employees.
• Do purchase orders with suppliers and receive stock. Grv (capture) invoices, accept stock on the system, and consolidate the report.
• Delegate duties, assist with the roaster, supervise the frontline, conduct morning meetings on a set date, and enforce proper procedures.
• Receiving and checking stock as per invoice, overseeing operations.

Frontline Supervisor at Fontana Holdings - Spar (2019-04 – 2020-11)

• Ensures that the store provides proper customer service.
• Ensures customer queries are resolved appropriately and within the policies and procedures of the organization.
• Ensures daily cash up is done every day, cash is balancing and short and overs are emailed daily.
• Stock take done once in a week, variance report finalised and sent to relevant people.
• Making sure cashiers' floats are balanced and registered every day.
• Ensuring the front is running smoothly, daily admin, and compiling exchange and return slips.

Sales Consultant at Sunglass Hut (2018-02 – 2019-04)

• Providing excellent customer service to customers.
• Assisting with sales report and end of trading day.
• Selling, upselling and cross-selling products to suit customers' needs.
• Making sure the customer goes with the best product.
• Receiving stock and registering it into the system.
• Ordering stock for customers.

Manager/Marketing at TPMs Kitchen (2016-10 – 2017-09)

• Responsible for the overall operations and for the back of the house and kitchen area of the restaurant.
• Hire staff, purchase food and stock and make sure every one is trained on proper food preparation and kitchen safety techniques.
• Rallying the team during heavy shifts, resolving conflicts and getting job done.
• Keeping work schedules, cleaning schedules and more organized is crucial for the job.
• Dealing with employee conflict, being able to come up with a solution quickly, is a needed skill.
• Need to accurately and easily communicate standards and cooking methods to staff, give orders and speak with customers clearly.
• Planning menus, motivating staff, managing stock, ordering food and supplies from vendors.
• Managing schedules, vacations, leave, rotation of cooks.
• Recruiting, training, and educating staff.

Sales Consultant at African Bank (2012-09 – 2016-09)

• Accountable for promoting and selling the bank's products.
• Ensuring that the following is achieved: retention of existing clients, acquisition of new clients, and reactivating dormant clients.
• Achieve sales targets as set by management.
• Responsible for interviewing clients to establish their needs.
• Responsible for following up on clients with 1st or 2nd missed instalments.

Cashier/Sales Representative/Admin Clerk at Sportsman's Warehouse (2009-01 – 2012-08)

• Providing excellent customer service in cashier position.
• Assisting with sales report and end of trading day.
• Selling upselling and cross selling products in my sales department.
• Making sure the customer goes with the best product meeting his needs.
• Receiving and transferring calls to relevant offices.
• Receiving goods and registering into the system during admin position.
• Ordering stock for customers and responsible for stock count and stock taking.

Regulatory Examination 5 Certificate – Moonstone Business School of Excellence (2014)

Bachelor's of Arts in Political Science & International Relations – North-West University (2007)

Matric Certificate – Malefo High School (2001)