Irene Lephale

With 10 years of robust experience in food and beverage department and 4 years as a Restaurant Supervisor. I excel in operational oversight and team leadership. My focus on enhancing service quality and guest satisfaction has driven significant improvements in dining experiences. I am committed to fostering a collaborative environment that empowers staff while implementing strategic initiatives to optimize efficiency and profitability.

Food & Beverage Waitress - Protea Hotel Hatfield

(2015-07 - 2023-09)

• Preparing table setup and clearing tables
• Ensure cleanliness throughout the shift
• Meet, greet and sitting guest
• Time management in between services
• Taking orders and delivering food and beverage on time
• Assisting over 300 guests for buffet service
• Managing POS system in cash and card
• Typical sommelier duties

Food and beverage Supervisor - Protea Hotel Hatfield

(2023-09 - 2026-02)

• Conduct Pre-shift inspections to ensure cleanliness and proper setup of outlets
• Assist on the floor during meal periods, ensuring adequate staff converge and guest satisfaction
• Purchased and procured stock needed across all departments
• Identified areas for improvement to continually drive performance and business results
• Delegated tasks across departments when necessary
• Resolve guest complaints professionally, adhering to hotel policy to maintain service standards
• Developed strong relationships with business stakeholders and strategic supply partners to improve business
• Oversee liquor requisitions and manage inventory to keep costs within budget
• Designed exceptional menus, purchased goods, and continuously made necessary improvements
• Ensured the smooth running of service when on duty
• Promoted a professional and hospitable image to the guest, providing full cooperation to any guest requiring assistance with a prompt, caring, and helpful attitude
• Maintained regular and efficient communication relating to my shift and attended all hotel meetings as required
• Assisted with the personnel and training function in the hotel, taking on specific responsibilities in this area
• Took on supervisory responsibilities in all departments as required and assisted in all Catering areas operationally
• Assisted in the training and induction of new staff in conjunction with the Heads of Department
• Ensured the security of stocks, and keys at all times whilst on duty
• Identified and reported maintenance requirements/hazards in the restaurant
• Assumed responsibility whilst on duty for any emergencies in line with procedures
• Attended any training meetings as required
• Identified customers needs and responded proactively to all of their concerns

Matric - Pretoria Secondary School (2010)