Administration Clerk – Radiation Oncology at Department of Health, Groote Schuur Hospital (2021-08 – Present)
- Responsible for open new patient folders on EPR.
- Responsible for HealthNet bookings.
- Admit and register patients and ensure availability of patient folders.
- Patient assessment and accurate data capturing on Clinicom system.
- Assess patients in accordance with Hospital Memorandum 18 and UPFS manual.
- Assess Debtor of patients and capture data of patient information on Clinicom
- Responsible for handling telephonic and personal enquiries regarding patients.
- Render an effective patient registration service.
- Reception tasks attend patient queries (verbal and written).
- Attend and disposal of patients as per WCG Hospital Fees policies and procedures.
- Effective assistance and support to supervisor and colleagues.
- Handle patient folders, documents daily and all general administration (typing of letters and E-mails).
- Maintain Ad-hoc duties.
- Capture ICD10 codes.
- General administration duties.
- Handling patient enquiries daily.
- File patient documents daily.
- Register all appointments on Clinicom and check that all appointments are on the system right up until the day before the actual appointments.
- Ensure that all entries on Clinicom and the EPR are done in real time.
- All chemo appointments must be loaded and checked daily Departmental database (EPR) must be updated. Filing copies of ALL notes to be placed in hospital folder in the Radiation sleeve, ensure that it is done regularly, i.e. after each visit.
- Assist clinicians/nurses/patient's/ colleagues and research staff with queries & results and scans.
- Ensure that all queries, results and scans are sorted out before the patients arrives at the clinic
- Cancel and rebook patients if there is a need – contact patients telephonically or send out letters. Ensure that every patient on the list is contacted.
- Ensure that all calls get the necessary attention and are dealt with professionally.
- Relief in other areas when the need does arise especially in the reception areas, as the patients will be here at the time and need to be sorted out asap.
- Assist with Medico Legal reports - Get folders and reports from consultants and communicate with Medico Legal departments.
- Assist ward clerks with queries regarding results/buffs and folders.
- Assist with the training of new staff/interns in the department.
- Ensure that all resources are in good working condition, log calls and fill out requisitions.
- The working area must always be neat and tidy.
- Ensure that there are no shortages of any stationery.
- Responsible for handling revenue collecting/raising accounts/ ICD 10 coding and taking card payments.
- Assessing foreign countries and Medical Aid patients and ensures that assessment is done accurately.
- Ensure that all charge entries are done daily in real time.
Team Leader (3 Months) at Department of Health, Groote Schuur Hospital (2021-08 – 2021-11)
- General admin duties.
- Manage and control staff with regard to patient flow.
- Collection of State money, Daily cash up.
- Ensuring all areas within the department are covered with adequate staff.
- Monitor of absenteeism.
- Monitor staff leave
- Ensure that all reports (UCA/UCD/JAC) are done on time.
- Daily updates of leave register and sick leave to OA and SAO.
Admission (Intern) at Department of Health, Vredendal Hospital (2018-02 – 2021-07)
- Admit and register patients and ensure availability of patient folders.
- Patient assessment and accurate data capturing on Clinicom system.
- Assess patients in accordance with Hospital Memorandum 18 and UPFS manual.
- Assess Debtor of patients and capture data of patient information on Clinicom
- Maintain an effective filing system - repair patient files and prepare case notes for archiving.
- Responsible for handling telephonic and personal enquiries regarding patients.
- Render an effective patient registration service and maintain manual patient records.
- Reception tasks attend patient queries (verbal and written) and folder management.
- Admit, attend, transfer and discharge/disposal patients as per WCG Hospital Fees policies and procedures
- Medical records functions: keep record, file, retrieve patient folders, trace old folders destruct folders and compile new folders, archiving, and disposal of folders according to procedures and prescripts.
- Effective assistance and support to supervisor and colleagues.
- Render reception service at radiology department.
- Handle folder management (request and retrieve).
- Responsible for filling of folders on daily basis.
- General administration duties; Retrieve files for Case Manager, Hospital Fees department and Specialist Clinics.
- Handling of patient enquiries daily.
- File patient folders and documents daily and maintain an effective filing system.
- Keep record, retrieve patient folders, trace old folders, compile new folders, and repair patient files and prepare case notes for archiving.
- Book of appointments for all outreach clinics.
- Responsible for the past appointment bookings of all the casualty and general OPD patients.
- Sorting of folders for disposal of files older than 5 years.
- Listing of different types of folders e.g. General folders, WCA folders, Pediatric folders, Psychiatric folder and TB folders.
- Pulling of files from the culling list of 5 years and older
Ward Clerk at Department of Health, Vredendal Hospital (2018-02 – 2021-07)
Effective and efficient administered duties:
- Ensure patient's records and files are always properly kept and secured.
- Ensure professional handling of enquiries.
- Compile accurate and complete bed occupancy lists.
- Supply the nursing manager each morning with a complete bed list.
- Support with the organizing of meeting, compiling of agendas and keeping of minutes.
- Admit patients in wards.
- Filing of laboratory results.
- Discharge patients out of the wards with ICD 10 codes.
- Completing of Midnight Census Reports.
- Comparing of bed list with ward list.
- Responsible for the check of all outstanding reports (Disposal and complete of specialty).
- Responsible for data quality checks daily.
- Render support service to Nursing.
Ward Clerk at Department of Health, Vredendal Hospital (2018-02 – 2021-07)
Complete and accurate monthly data management:
- Ensure ongoing data collection from patient records and registers within the timeframes with a high standard of accuracy
- Monitoring of data collection tools weekly in the facility.
- Ensure effective flow of data.
- Compare data collection tools to source registers to ensure quality.
- Identify, resolve or query missing data and errors observed during data checks.
- Report missing data and errors to the manager at the facility.
- Record all admissions/discharges/transfers in and out the admissions/discharges book in the ward.
- Print ward list two times per day, morning and afternoon, and compare with actual patients in ward.
