Ismail Karrim

Advise customers on reports to be carried out on vehicles carried out on service & repairs, installed accessories to vehicle final delivery check to customer & all used car department before delivery Checked all job cards & external work carried out

Technician / Quality controller used car coordinator - Durban Multi Franchise - Durban

(2006-01 - 2010-12)

• Advise customers on reports to be carried out on vehicles carried out on service & repairs, installed accessories to vehicle final delivery check to customer & all used car department before delivery
• Checked all job cards & external work carried out

Regional Manager - L.S. Bemarking

(2010-01 - 2017-12)

Based as after sales manager for KIA Port Shepstone. Carried out meet and greet customer service & followed up personally with customers regarding repairs. Always implemented new strategies & up sell methods to improve after sales profit.

Always spent time listening to customer problems & giving necessary technical advice. Physically assisted technicians with fault finding & diagnosis on vehicles carried out dealer visits as technical manager checking out all job cards for costing PCs in place checked all tagged warranty parts & also checked replacements parts age and condition checked service advises interaction with customers & also customer follow ups now often carried out during the course of service also assisted with problem vehicles for repair diagnostics.

Sales Man - Halfway Hyundai

(2017-01 - 2018-12)

• Carried out sales of new & used vehicles, prospected customers via social media, carried out presentations to schools & government facility staff
• Carried out meet & greet & introduced new products in shopping malls to all different types of people
• & general public, carried out presentations to corporate companies for their fleet of vehicles
• Lastly assisted customers in booking vehicles for services

Manager - OK Foods - Port Shepstone - Port Shepstone

(2018-01 - 2019-12)

Carried out inspections on entire property on a daily basis as per BP inspection checklist. Supervised 30 staff which include 3 court filling station and various others received fuel and carried out dip inspection and water content checked tanks for leaks assisted customers on four court and advised with technical queries. Carried out inspections in various departments such as bakery, deli, fruit and veg and butchery and dispatched goods also carried out GRV of invoices and costing inspected all checked cashups on a daily basis.

Introduced new items in various departments to increase profits sales assisted customers with purchases and queries regarding returns etc.

Director - FG Cash & Carry

(2019-01 - 2021-12)

Carried out sales of different types of goods n a daily basis to different areas travelled to individuals areas and met approximately 60 store owners a day presented myself in such a way that a deal was immediately closed, sold items such as hairpieces, cosmetics and cooldrinks which is not so much seasonal and reached target easier carried out my own purchases and costed my goods to a reasonable profit but also kept the end user in mind my communication skills assisted me alot since I speak various languages my presentation to customers and people skills assisted in carrying out my business, the important factor for me was understanding what the customer requires and what type of person they are, this criteria assisted me the most in procuring my goas.

Aftersales Manager - Stellantis & Isuzu

(2021-01 - 2024-12)

I had to take care of multiple workshops and parts departments, Isuzu, Fiat, Chev, Opel, Peugeot, Citroen, Jeep including 3 Bosch franchises. I had a total number of 88 staff reporting to me. I prepared department financials and also created monthly budgets.

I monitored all purchases with Imp camb ensuring the department was always in profit. Technicians hours sold and idle time monitored on a daily basis. I carried out dealer visits on a weekly basis. I also have completed numerous programs of training since it was mandatory for each franchise.

I also have full knowledge on tander work since our franchise branch catered for all chekwmi and EMS work. This allowed me to work closely with Wesbank, Standard Bank & ABSA.

• Over see multiple workshops
• Track hours sold on a daily basis
• Track WIP on a daily basis
• Carry out job card spot checks on a weekly basis
• Out lay planning for running of workshops with Foreman's and Service advisors
• Create monthly targets
• Plan training for staff with various OEM
• Spot check debtors and creditors on a weekly basis
• Asst workshop with diagnostics
• Carryout customer visits to fleet customers
• Carryout visits to panel beaters
• Ensure all pricing and labor hours correct on the system
• Investigated customer complaints on a daily basis
• Tested vehicles with customers for better understanding
• Submitted Financials and reports on a monthly basis
• Spot check vehicles randomly after completion
• Assisted with technical information on breakdowns
• Carried out online training on a regular basis to stay in line with OEM
• Assisted with warranty claims
• Created a warranty register for efficiency
• Managing more than 88 staff and more than 1 franchise and visited each business on a regular basis

Service Manager - KIA Randburg(SA) Motus

(2025-01)

As service manager for KIA I managed a team consisting of service advisers, warranty clerk and technicians. I managed an organised and profitable service department, delivering high quality service and focused on customer satisfaction. I mentor all staff and lead by example.

I managed (WIP) work in progress to an acceptable level. I understand good house keeping within the department. I ensured the highest level of customer satisfaction. I managed training of all staff. I importantly managed and improved environmental health and safety.

I always completed to OEM standards and business policies. Importantly I always managed risk closely in the department. I also ensured CSI was always above national averages.

Matric - 12 - Danhauser Secondary