Waiter, bartender & FOH at Cattle Baron (City Lodge) (2018-01 – 2020-12)
Waiter, bartender and Front-of-House operations
- Greeted guests, managed reservations, and ensured seamless front-of-house operations.
- Resolved customer complaints and addressed concerns in a timely and professional manner.
- Collaborated with kitchen staff to ensure efficient service delivery and maintain high customer satisfaction.
- Knowledge of POS systems (including Micros).
- Prepared and served beverages, managed bar inventory, and maintained a clean and organized workspace.
Receptionist at Oria Lodge (Brooklyn) (2021-01 – 2023-12)
Receptionist operations at Oria Lodge
- Greeted guests, managed reservations, and ensured seamless front-of-house operations.
- Handled room bookings and reservations, ensuring accurate room allocation and minimised errors.
- Managed phone calls, emails, and guest requests efficiently, reducing response time by 30%.
- Resolved customer complaints and addressed concerns in a timely and professional manner.
- Provided general information about Oria Lodge, local amenities, and services, enhancing guest experience.
Cashier & bartender at SDRecruitment (Grandwest casino) (2024-01 – Present)
Cashier and bartender operations at Grandwest Casino
- Processed 100+ daily transactions with accuracy, handling cash and credit payments.
- Experienced with Micros POS system for orders, payments, and inventory management.
- Familiar with PLU codes for efficient checkout.
- Provided excellent customer service, answered questions, and resolved issues promptly.
- Prepared and served beverages, managed bar inventory, and maintained a clean and organized workspace.
