Isosa Ebose

Dedicated customer service professional with 4+ years' experience in food, retail, and hospitality environments. Proven ability to resolve complaints, lead front-of-house operations, and deliver exceptional service that boosts customer satisfaction.

Waiter, bartender & FOH at Cattle Baron (City Lodge) (2018-01 – 2020-12)

Waiter, bartender and Front-of-House operations

• Greeted guests, managed reservations, and ensured seamless front-of-house operations.
• Resolved customer complaints and addressed concerns in a timely and professional manner.
• Collaborated with kitchen staff to ensure efficient service delivery and maintain high customer satisfaction.
• Knowledge of POS systems (including Micros).
• Prepared and served beverages, managed bar inventory, and maintained a clean and organized workspace.

Receptionist at Oria Lodge (Brooklyn) (2021-01 – 2023-12)

Receptionist operations at Oria Lodge

• Greeted guests, managed reservations, and ensured seamless front-of-house operations.
• Handled room bookings and reservations, ensuring accurate room allocation and minimised errors.
• Managed phone calls, emails, and guest requests efficiently, reducing response time by 30%.
• Resolved customer complaints and addressed concerns in a timely and professional manner.
• Provided general information about Oria Lodge, local amenities, and services, enhancing guest experience.

Cashier & bartender at SDRecruitment (Grandwest casino) (2024-01 – Present)

Cashier and bartender operations at Grandwest Casino

• Processed 100+ daily transactions with accuracy, handling cash and credit payments.
• Experienced with Micros POS system for orders, payments, and inventory management.
• Familiar with PLU codes for efficient checkout.
• Provided excellent customer service, answered questions, and resolved issues promptly.
• Prepared and served beverages, managed bar inventory, and maintained a clean and organized workspace.

Grade 11 – Maitland high school (2014-01 – 2017-12)