1st & 2nd IT Support Technician - Footgear Regional Office, Sandton (Wynberg) - Sandton (Wynberg)
(2022-09 - 2024-02)
- Perform hardware installations, including configuring and releasing software updates
- Upgrade existing IT infrastructure and implement system security enhancements
- Repair and replace faulty hardware components
- Provide solutions to 10+ customer tickets daily with a 97% success rate
- Assisting clients with Microsoft Office 365 configuration
- mailbox setup
- Installing and configuring Dolfin Point of Sale on terminals
- Windows 10/11 installations
- Monitoring and maintaining computer systems and networks
2nd Line Field Technician - Tradelink Retail Systems – Linbro Park Sandton - Linbro Park Sandton
(2021-09 - 2022-08)
- Ability to diagnose and repair equipment in Shoprite/Checkers sites and/or any other clients by the company; operate and have a sound technical knowledge and understanding of a wide variety of computing equipment and software.
- Operate a variety of standard office and retail equipment including POS terminals and servers, personal computers, printers, copiers.
- Coordinates Retail computer hardware and software troubleshooting, installation, repair, problem diagnosis, and implementation.
- Installs, tests, and maintains a variety of Retail computing and network hardware and software systems; performs diagnostic tests, modifies or repairs hardware to the board or component level; gathers and records appropriate data related to these functions.
- Windows 10 upgrade on Main Frame Servers and POS terminals Install and configure Retalix Store Line- Point of Sale on POS
Help Desk Analyst - Standard bank Group Technology Operations - Johannesburg - Johannesburg
(2016-10 - 2017-11)
- Monitoring Sybase, batch jobs and database alerts using BMC monitoring tool and Control M V8.
- Escalating alerts to support and await further instruction from support.
- Monitoring performance and maintaining systems according to requirements
- Troubleshooting issues and outages
- Integrated intelligent routing to direct client queries to the correct agent, thereby improving customer experience
IT Support Agent - Mabilo Investments PTY LTD – Pretoria North - Pretoria North
(2015-08 - 2016-10)
- Assisting clients with POS Configuration
- Creating & Deleting User Accounts on Oracle MICROS POS
- Resetting Users Passwords
- Database Management (Checking daily database backups)
- Assisting clients with Food and Paper queries (Reporting)
- Modifying receipts on Product Management
- Connecting Sybase to SQL using MYSQL
- Resolving Sybase connection issues
- Editing, Deleting and Copying of records
