Itumeleng Kwinda

Client Service Specialist with strong experience in FNB's Client Specialist Service and EFT Department, supported by a solid customer service foundation. Skilled in transaction investigations, EFT processing, query resolution, and delivering exceptional service in fast-paced banking environments. Holds an NQF 5 National Certificate in Banking (Facilitation Workshop through SA Youth), a Diploma in Public Relations, and an RE5 Regulatory Examination qualification.

Professional, detail-driven, and dedicated to delivering accurate and client-centred support.

Client Service Specialist at First National Bank (2022-05 – Present)

• Resolve EFT, transactional, and client account queries accurately and efficiently.
• Conduct investigations for delayed, reversed, and disputed payments.
• Ensure compliance with risk, regulatory, and operational standards.
• Provide clear and professional client communication across multiple service channels.
• Handled payment-related queries and EFT investigations.
• Ensured high levels of customer satisfaction through fast turnaround times.
• Collaborated with internal departments to resolve escalated cases.
• Maintained detailed transactional records and adhered to risk protocols.

Waitress at Sakhumzi Restaurant Orlando West (2017-01 – 2021-12)

• Provided friendly, efficient, and professional service to guests in a fast-paced restaurant environment.
• Managed customer interactions, handled orders, responded to queries, and resolved concerns to ensure a positive dining experience.
• Developed strong communication, teamwork, and multitasking skills while working under pressure during peak service times.

National Certificate in Banking in Banking – The Facilitation Workshop through SA Youth (2023-03)

Diploma in Public Relations in Public Relations – Professional Technical College, Limpopo (2010 – 2012)

RE5 – Regulatory Examination Qualification in Regulatory Examination – Moonstone Johannesburg Sandton (2024-07-12)