Itumeleng Letsopa

Experienced South African hospitality and client-service professional with over 15 years of expertise in housekeeping, guest services, and face-to-face fundraising. Proven track record of maintaining high cleanliness and hygiene standards, preparing guest rooms to five-star expectations, and delivering exceptional customer experiences. Detail-oriented, reliable, and highly organized, with strong communication and interpersonal skills.

Committed to enhancing guest satisfaction, ensuring operational efficiency, and upholding professional standards in upscale hospitality environments.

Face-to-Face Fundraiser at WWF SA (2025-08 – 2025-09)

• Raised funds for conservation initiatives, including rhinos and environmental programs.
• Engaged with the public in a professional and persuasive manner to secure donations.
• Maintained accurate records of contributions and donor interactions.

Housekeeper at Sethakga Cleaning Services (2025-02 – Present)

• Delivered comprehensive housekeeping services including cleaning, laundry, and ironing.
• Assisted with meal preparation and maintained high standards of hygiene and household safety.
• Ensured professional handling of cleaning products and equipment.

Customer Service Representative at Bytes People Solutions (Altech Autopage) (2009-08 – 2017-12)

• Managed client inquiries efficiently while maintaining high-quality service standards.
• Maintained detailed records and provided administrative support.
• Ensured customer satisfaction through professional and courteous engagement.

Room Attendant at Palace of the Lost City (2007-04 – 2009-08)

• Maintained guest rooms to high hospitality and cleanliness standards.
• Prepared rooms for arrivals, ensuring comfort, presentation, and adherence to five-star expectations.
• Safely handled cleaning equipment and chemicals while maintaining operational efficiency.

Packaging and Quality Support at Newport Fresh Juices (2006-01 – 2007-12)

• Ensured products were packaged according to hygiene and quality standards.
• Assisted with inventory checks and stock management.
• Applied attention to detail and organizational skills in a fast-paced production environment.

Customer Service Representative at Direct Channel Holdings (Vodacom) (2005-04 – 2006-12)

• Responded to customer inquiries, billing, and service requests.
• Maintained accurate records and supported team efficiency.
• Delivered high-quality service under pressure, demonstrating reliability and professionalism.

Hospitality and Tourism in Major in Business Administration with Specialisation in Food and Beverage – PC Training and Business College (2005)

Grade 12 (Matric) in Achieved the Best Results in Grade 12 – Phafogang Secondary School (2004)