Administrator: Customer Services - FNB Fleet - Bank City, Johannesburg
(2021-05)
- Manage client queries on Plexus email management
- Assist merchant and client with fleet card transactions for fuel, oil and Managed maintenance
- Load vehicles on Auto card and Miles managed maintenance systems
- Follow up with merchants on vehicles booked for repairs
- Order and cancel Sanral e-tags, link Sanral e-tags with vehicles
- Authorize fleet card transactions and handling fraud transactions
- Blocking and unblocking fleet cards
Officer: Customer Service - Absa Fleet Card Services - Sandton, Johannesburg
(2020-06 - 2021-03)
- Assist merchant and client with real time fleet card transactions
- Assist merchant with point-of-sale system
- Authorization of fleet card transactions for Fuel, oil, car wash etc
- Assist clients with walk in delivery queries
- Handing of mandate documentation
Consultant - Absa Life - Auckland Park, Johannesburg
(2018-05 - 2019-02)
- Issuing policy wording to clients
- Assist clients with ceding insurance to credit products
- Resolving customer queries with long term insurance products
- Addition and removal of policy members
- Assisting clients with claim follow ups
- Assist clients in accordance with the Insurance Act
Financial Advisor - Metropolitan Life - Florida, Johannesburg
(2017-06 - 2018-04)
- Preparing, interpreting financial documents summaries, investment performance reports and income projections for clients
- Managing and updating client portfolios
- Advising clients with financial products suitable to their needs
- Upselling financial products
- Presenting financial products to clients, life cover, investments
Call Center Sales Agent - Nedbank - Newtown, Johannesburg
(2014-09 - 2017-05)
- Contact potential and existing clients with new products
- Adhering FICA, FAIS, NCA, POPI, CPA
- Processing credit card applications for clients
- Processing credit life insurance for clients in accordance with the Insurance Act, National Credit Act, Consumer Protection Act
Call Center Agent - Inbound - Inter-Active Technologies PTY Ltd - Randburg, Johannesburg
(2012-03 - 2014-08)
- Assisting DSTV customers with technical queries
- Upselling DSTV products to customers
- Updating of clients' information
- Issuing clients with monthly statements and resolving billing queries
- Loading and cancellation of DSTV products
