Izedro Fransman

Results-driven professional with diverse experience in spraypainting preparation, client relations, and sales advisory roles. Proven ability to enhance customer satisfaction as a service advisor while effectively managing financial aspects as a controller. Adept at building strong relationships and fostering communication between clients and teams to achieve business objectives.

Demonstrated expertise in preparing surfaces for painting and optimizing processes, contributing to efficient project completion. Eager to leverage skills and experience in a dynamic environment.

Spraypainting Preparation Tech - Proline - Brackenfell

(2024-01)

• Damage inspection
• Panel repair
• Quality checks
• Masking
• Don't repair
• Polishing
• Prima application
• Finishing

Service Advisor - Asda UK client - Capetown CBD

(2018-01 - 2024-12)

• Costumer complaints
• Setup variable direct debits
• Account queries
• Refunds
• Follow up on late deliveries
• Setup account
• Assist with online orders
• Adhere to average handling time to meet key performance indicators
• Assist in training of new agents

Client Relations - BMW SMG canal walk - Canal walk

(2014-01 - 2018-12)

Managed and nurtured client relationships by addressing inquiries, providing tailored solutions, and ensuring customer satisfaction. Facilitated communication between clients and internal teams, tracked project progress, and identified opportunities for upselling services, contributing to increased client retention and revenue growth.

Controller - Woolworths - Capegate

(2009-01 - 2013-12)

Oversaw merchandising operations, ensuring accurate reporting and compliance with regulations. Managed budgeting, sales forecasting, and add on sales analysis to support strategic merchandising decision-making. Supervised replenishing staff, implemented internal controls, and improved sales processes to enhance efficiency and accuracy across the organization.

• Maintain merchandising
• Conduct store inventory management
• Oversee replinishes
• Capture product recieving data
• Recieving of cold chain and long life Products

Sales Advisor - Edcon group - Capegate

(2007-01 - 2009-12)

Provided exceptional customer service by assisting clients with product selection and inquiries. Maintained comprehensive knowledge of products to recommend solutions that meet customer needs. Achieved sales targets through effective communication and relationship-building, while ensuring a positive shopping experience for all customers.

Secondary Education - Oude moulen THS (1997-01 - 2001-12) Pinelands