Jabulani Spha
Dynamic professional with a proven track record at Capitec Bank, Astral Group and Margate Loan king
Hire this person
Send a job offer directly to this candidate
About
I aim to be associated with a progressive organization which offers an excellent atmosphere to prove myself by utilizing all technical knowledge into practise and profit myself with experience and valuable knowledge for the development and growth of the company.
Experience
Service Consultant at Capitec Bank (2017-04 – 2021-09)
Attending to clients primary needs eg( Card limits increase, opening Accounts, registering Apps and USSD also secondary needs eg( Credit( Personal loans, Credit Cards, Vehicle finance, Home loans, Disputes and taking up Funeral covers).
- Provide expert advise and support to clients, ensuring optimal financial solutions tailored to needs.
- Resolve customer enquiries efficiently, enhancing service satisfaction and fostering client loyalty.
- Conducted thorough assessment of client accounts, improving accuracy and efficiency in service delivery.
- Collaborate with team members to streamline processes, resulting in improved operational workflow
- Maintain high customer satisfaction standards to meet or exceed targets.
BD Clerk at Margate Loan King (2023-12 – 2024-10)
Attending to defaulting clients when it comes to payments, by visiting them to their workplace and making payment arrangements
- Assisting clients with inquiries, fostering a positive experience and addressing concerns promptly.
- Coordinate loan processing activities, minimizing turnaround times and enhancing client satisfaction
Service Consultant at Astral Group (Call Centre) (2012-05 – 2012-12)
Attending to clients enquiries about our product and attending to any issue affiliated with our product and different places a client can visit.
- Collaborate with team members to develop new strategies for enhancing customer satisfaction and retention
- Discus option with clients about the different places to visit and determine appropriate plans
- Deliver prompt service to prioritize customer needs.
Education
Grade 12 – Port Shepstone International High School (2009)
Diploma in Marketing Management and Research – Durban University of Technology (2010 – 2012)
Diploma in Financial Accounting – Icesa College (2013 – 2016)
