Jabulile Mbatha

Operations, Security, and Administrative Support professional with experience in surveillance management, hospitality supervision, customer service, and team leadership. Skilled in compliance monitoring, incident management, reporting, staff coordination, and stakeholder communication. Experienced in remote-ready administration, operational oversight, records management, and customer-focused service delivery.

Surveillance Supervisor - XONE INTEGRATED SECURITY

(2021-01 - 2026-12)

• Monitored surveillance operations, investigated incidents, and ensured compliance with security procedures.
• Prepared reports, maintained records, and communicated findings to management teams.
• Coordinated staff activities, monitored performance, and supported operational efficiency.
• Utilized administrative systems to track incidents, compliance requirements, and operational updates.
• Provided stakeholder support and ensured timely resolution of security-related matters.

Assistant Team Leader – Guest Services - FOUR SEASONS HOTEL

(2014-01 - 2020-12)

• Supervised service teams and ensured delivery of exceptional customer experiences.
• Trained and onboarded new employees while monitoring service quality standards.
• Coordinated schedules, team communication, and daily operational activities.
• Prepared reports, maintained records, and supported administrative functions.

Housekeeping Supervisor - DAVINCI HOTEL

(2012-01 - 2014-12)

• Managed housekeeping teams, room allocations, and quality assurance processes.
• Monitored staff performance and maintained operational standards.
• Prepared schedules, maintained records, and coordinated departmental communication.

Passenger Handling Agent - OR TAMBO AIRPORT

(2009-01 - 2012-12)

• Provided passenger support services, including assistance to VIP and special-needs travellers.
• Maintained accurate records and coordinated communication between departments.
• Resolved customer queries and ensured a positive travel experience.

Protection Officer / Controller - EXIGENT SECURITY GROUP

(2008-01 - 2009-12)

• Supervised security operations and monitored alarm systems.
• Maintained incident records and ensured compliance with safety procedures.
• Coordinated response activities and communicated with relevant stakeholders.

Matric (2003-12)