Jacob Ludick

Configuring the sap GUI Creating user's on sap Setting password restrictions in sap

Cic Support Engineer - T-Systems

(2011-10 - 2015-04)

• Configuring the sap GUI
• Creating user's on sap
• Setting password restrictions in sap
• Sap password resets
• Checking the invalidity of user's sap accounts on sap
• Configuring users on the domain
• Configuring printers
• Email, internet, software support and solving faults on all approved desktop applications
• Installation of software's on computers
• Trouble shooting VPN

Senior Cic Support Engineer - T-Systems

(2015-05 - 2016-05)

• Doing reports on calls logged by the junior Cic Support Engineers
• Checking quality on calls logged by the Junior Cic Support Engineers
• Dealing with escalations on calls from clients

SAP Service Desk Co-ordinator - Britehouse

(2016-06 - 2017-08)

• Logging SAP calls and assigning them to the correct SAP consultant

SAP Junior Basis Consultant - Britehouse

(2017-09 - 2020-10)

System Monitoring which is a daily routine activity on the following clients: CAPITAL LAND, RCL, ALJ, PLESSEY, G4S, FIDELITY, AMSA, COCA COLA (CCBA) using various SAP BASIS T Codes

• Importing and exporting of Transports

SAP Junior Basis Consultant - Dimention Data

(2020-11 - 2024-11)

• Importing and exporting of Transports
• System Monitoring which is a daily routine activity
• Java and ABAP systems license renewal
• ABAP Expiring Server Certificates renewal
• Check BackUp's and Re-run the failed backup's
• SAP Host Agent Update
• ST-PI Update
• ST-A/PI Update
• SAP CR Content Update
• SPAM Update
• SAP Router Update

Grade 12 - Ivory Park Secondary School (2006)

National Diploma in IT - Information Technology - TUT