Operations/Branch Manager at Total Energies (2023-01 – Present)
- Prepare and analyse financial reports, including sales figures, expenses, and profit margins, to track performance and identify areas for improvement.
- Monitor and maintain inventory levels of automotive parts, accessories, and fuel products, ordering supplies as needed to meet customer demand.
- Develop and implement strategies to increase sales and profitability.
- Foster a positive and inclusive work culture, promoting teamwork, accountability, and continuous improvement among staff members.
- Implement and enforce safety protocols and procedures to maintain a safe working environment for employees and customers.
- Handle customer inquiries, complaints, and feedback in a professional and timely manner, striving to resolve issues to the satisfaction of all parties involved.
- Conduct regular inspections of equipment and facilities to identify maintenance needs and ensure compliance with regulatory requirements.
- Update systems daily- Pastel, Namos, TSA Dealer & Excel
- Manage all Shift Changes
- Manage all Cash Ups
- Manage all fleet accounts, statements and collections
- Managed daily operations of a fleet of trucks, ensuring compliance with safety, road, and transport regulations.
- Oversaw driver schedules, route planning, and delivery efficiency to meet customer deadlines.
- Implemented preventative maintenance programs to reduce vehicle downtime and repair costs.
- Monitored fuel usage, controlled costs, and introduced strategies for improved efficiency.
- Ensured compliance with health, safety, and legal requirements, including vehicle licensing and roadworthy certifications.
- Recruited, trained, and supervised drivers, ensuring adherence to company standards and road safety policies.
- Managed budgets, reporting, and fleet performance KPIs for senior management.
- Coordinated with suppliers, service providers, and insurers to maintain optimal fleet operations.
- Web Fleet Tracking.
Receiving/Warehouse Manager at SUPERSPAR WITFIELD (2019-01 – 2022-12)
Reason for leaving: Better opportunity (Financially and Career)
- Ensure the receiving department adheres to: Accurate verifying, scanning, and capturing of physical goods receipts for the store following company policy.
- Receiving all warehouse goods and invoices.
- Prevention and return of all unordered or damaged goods delivered to the store, and accurately complete credit notes for nonacceptance.
- Verify and check deliveries and invoices for total consistency: Goods delivered are the goods invoiced and captured in terms of quantities, variant and condition
- Ensure deliveries are for the store and that the delivery note and invoice details agree
- Dispatch all returns that are to be uplifted by a supplier on presentation of a pick-up slip in accordance with company policy
- Prepare and log warehouse claims on the warehouse claims system.
- Ensure the flow of stock receipts through receiving is maintained, that deliveries arriving are receipted the same day and sent to the floor.
- Process all returns to suppliers in compliance with company SOPs.
- Follow up with supplier representatives as to the upliftment of supplier returns in order to minimize their balance.
- Oversee and manage return policy: credit note, supplier returns, warehouse credit.
- Capture all goods on warehouse invoices.
- Accurately verify and check invoices.
- Capture all invoices that have been goods received in compliance with operating policies.
- Ensure effective document flow, including capturing and filing.
- Execute the warehouse credits process in compliance with the company operating procedure.
- Ensure all physical controls over the goods receiving area are in place and operational.
- Ensuring the storerooms are in an orderly and clean state.
- Ensure no unauthorized access is granted to the store via the good receiving area.
- Manage and control high-risk stock.
- Mentor and train Receiving/Capturing Clerks and Store merchandisers to ensure their performance meets company standards and continually improves.
- Ensure correct staff scheduling.
- Conduct performance management, staff development and training plans.
- Constantly moving stock from warehouse to Store operating with Forklift.
- Managing of the liquor store as well as an separate warehouse consisting of +- 400 pallets of varies goods.
Team Leader at CLOVER Bloemfontein (2014-12 – 2018-12)
Oversee the Dispatching and Receiving of Goods. Reason for leaving: Moved to Johannesburg.
- Prepare stock for the current week and following week upon receipt of the shipping list.
- Advise dispatchers accordingly on the requirements of the order to prepare for the current week as well as the following week.
- Effectively communicate with other departments and personnel, both internal and external, oversee the movement of product.
- Managing of waste.
- Productivity Management.
- Oversee the loading of vehicles including direct loading / and loading / offloading of stock and returns in dispatch.
- Manage quality of the orders delivered by performing spot checks with the Dispatchers and Order checker.
- Investigate queries, complaints to achieve resolution to advise all parties on the way forward.
- Manage the administration of the department.
- Counting money.
- Effectively manage/supervise the Dispatch team to ensure that their responsibilities and tasks are adhered to.
- Making sure all stock gets delivered appropriately.
- Transporting stock from warehouse to trucks via forklift.
- Managing a team of +- 40 personnel, tasked to do all promotions across the Clover/Danone range.
- Ensuring all stock is rotated and orders are placed accordingly to keep stock levels persistent.
- Ensuring all trucks was filled with fuel and trucks holding stock was connected to power points as well as locking warehouse.
