Jadine

I am a hard working, resilient and organised employee with over four years of experience in customer service and administration at Capitec Bank, Capita, and Merchants–iNet. I have developed strong skills in handling client enquiries, resolving issues efficiently, and delivering excellent service. I thrive in fast-paced environments and bring proven communication, problem-solving, and teamwork abilities.

I am confident that my background in financial and customer service makes me a strong fit for your company and most importantly my passion for people and continuous learning and development makes me a good fit in many different business environments.

Service Consultant - Capitec Bank

(2023-09)

• Deliver banking support to clients and assist with account enquiries
• Call clients to provide feedback regarding incidents that was logged
• Escalate queries to the relevant back office departments via email or telephonically
• Keep track of statistics using excel spreadsheets
• Doing team planning (leave requests and creating daily schedule)
• Filing documents and records
• Always staying up to date with banking policies and government policies (National credit act)

Service Admin Agent - Capitec Bank

(2020-09 - 2023-09)

Provided administrative support, resolved client account queries, and ensured compliance with policies.

Customer Service Agent - Capita

(2018-09 - 2019-02)

Assisted O2 clients with account enquiries, provided first-contact resolution, and improved client satisfaction.

Customer Service Agent - Merchants–iNet

(2018-05 - 2018-09)

Troubleshooting support for fibre clients, resolving technical issues and maintaining service standards.

Grade 12 - Bachelor's Pass - Spine Road High School (2015)

Banking Seta NQF4 - Capitec Bank (2024)