James Marks

I am loyal, honest and hardworking. I am experienced in customer service and retail. I would greatly appreciate an opportunity to be employed by your company to be an asset and build a stable career. I am willing to start at any level. I have advanced Microsoft experience. I am professional, and committed to good work ethic and maintaining a good reputation with customers, colleagues and all key role-players.

GARDENER/ STREET CLEANER - STREETSCAPES URBAN GARDENS - CAPE TOWN

(2022-11 - 2025-06)

• Street cleaning, cleaning of parks, and work readiness groups

EPWP CLERK (TEMPORARY) - CITY OF CAPE TOWN

(2021-08 - 2022-07)

• Administrative support

CUSTOMER SERVICE AGENT (SEASONAL) - 3I SOLUTIONS, DANFOSS MONITORING - WOODSTOCK

(2021-07 - 2021-07)

• Calling US store managers to report refrigerator and store alarms.

WEBCHAT/ EMAIL ADVISOR AND SERVICE AGENT - WEBHELP, VERY.CO.UK - CAPE TOWN

(2015-08 - 2017-11)

• Assisting UK clients with account queries and updates, escalations, first call resolutions, and dealing with customer complaints via telephone, web chat and email.

CUSTOMER SERVICE ADVISOR - TELEPERFORMANCE, VODAFONE - CAPE TOWN

(2014-05 - 2015-05)

• Assisting UK clients with account queries telephonically.

CUSTOMER SERVICE AGENT - MERCHANTS EE - WOODSTOCK

(2013-07 - 2014-04)

• Assisting UK clients with account queries telephonically.

SALES ADVISOR - OUTSURANCE - CENTURION

(2011-09 - 2013-05)

• Selling insurance to inbound call clients.

TELEMARKETER - SPECIALISED PORTFOLIO SOLUTIONS - PRETORIA

(2011-01 - 2011-08)

• Cold canvass calling to set up appointments for insurance brokers.

MARKETING INTERN - MOMENTUM - CENTURION

(2010-07 - 2010-09)

• Assisting marketing department during the revamp of Assure by Momentum, updating promotional material at Assure offices and launching chill-out Thursdays

CHOIR LEADER - STREETSCAPES COMMUNITY CHOIR

(2025-11 - 2025-12)

SALES - SECRET LOVE PROJECT - CAPE TOWN

(2019-11 - 2021-08)

• Selling stickers

TELESALES AGENT - ESCORE FINANCIAL SOLUTIONS - CAPE TOWN

(2021-04 - 2021-07)

• Outbound call centre, signing clients up for debt mediation.

FRAGRANCE CONSULTANT - DISCHEM - WOODLANDS PRETORIA

(2019-07 - 2019-10)

• Selling and promoting all brands of perfumes, stocktaking, managing monthly perfume sales targets, managing fragrance sales, cosmetics counter, price updates and receiving stock.

SALES ASSISTANT - GUESS - PRETORIA

(2010-10 - 2010-12)

SENIOR CERTIFICATE MARK CHECKER - WESTERN CAPE EDUCATION DEPARTMENT

(2008-12 - 2008-12)

WAITER - CAFÉ CAMELEON - PLATTEKLOOF

(2009-01 - 2009-12)

EVENTS ASSISTANT AND PROMOTER - FLUTE SPECIALISTS - CAPE TOWN

(2006-01 - 2007-12)

WAITER - AJAX CATERING - CAPE TOWN

(2002-01 - 2010-12)

WAITOR - PANAROTTIS - MITCHELL’S PLAIN

(2005-01 - 2007-12)

• Serving customers

MUSIC TEACHER, CHILDREN’S MUSIC LEADER & CONGREGATION MUSIC COORDINATOR - NEW APOSTOLIC CHURCH

(2003-01 - 2009-12)

YOU TH LEADER (PUBLIC RELATIONS) - NEW APOSTOLIC CHURCH

(2006-01 - 2009-12)

GRADE 12 - English HG, Afrikaans HG, Biology HG, Business Economics HG, Economics HG, Accounting SG - PORTLAND HIGH SCHOOL (2007 - 2007)

NATIONAL DIPLOMA - MARKETING; Marketing 1, 2, 3, Sales Management, Marketing Research, Consumer Behaviour, Branding, End-User Computing, Business Communication, Advertising and Sa - CAPE PENINSULA UNIVERSITY OF TECHNOLOGY (2008 - 2010)

Flute Grade 8 - TRINITY GUIDHALL COLLEGE (2007-10 - 2007-10)