James Tewari

Dear SirI am a qualified English teacher armed with a Master's in Education and have four years of teaching experience in some of the prestigious schools in the country and abroad. I am a CELTA degree holder with keen attention to detail and possess extraordinary people skills.

Mathematics Teacher at Gems School (2023-03 – Present)

Hotel Receptionist/Customer Service Associate at Hilton Hotel (2021-08 – 2023-03)

• Write Reports, Minutes, and Meetings for the Hotel
• Liaise with Marketing and Sales Functions
• Ensure that the Hotel benefited from services provided
• Scheduled Appointments and Meetings
• Coordinated with other Departments like Finance and Sales to manage and host the End of Year Function
• Ensure that the Guests are made aware of the Hotel Policies on Booking and Reservation
• Contributed to the marketing of the Hotel
• Used AI and other tools for writing, visuals and idea generation like ChatGPT, Author AI and other tools

Customer Service Associate at Standard Chartered (2019-02 – 2021-07)

• Wrote Briefs
• Designed advertisements
• Promoted the Hotel as well as the business
• Responsible for idea generation and ideation of the advertising and marketing brief
• Collaboration with other Departments like Finance and Sales to ensure the budget is met
• Greeting Clients and Managers
• Scheduling Meetings with Managers and Clients
• Increased the revenue of the Firm by 50% in one year
• Ensured greater accountability and transparency of the Institute
• Acted as a first point of contact for the Company

Customer Service Associate at Barclays Bank (2015-02 – 2018-03)

• Greet Clients
• Manage the scheduling of appointments and meetings with managers and other management
• Ensure the office is clean and fax, photocopy documents and liaise with other stakeholders
• Maintain a high level of professionalism and customer service by opening new accounts, creating investments and Fixed Deposits and other banking services using technology
• Advising clients and customers
• Attending to queries and resolving them
• Increased the number of branch visits and visitors to the Branch
• Enhanced customer satisfaction, ensured that customers felt comfortable and safe
• Encouraged customers to engage in online banking
• Reduced the number of errors and waiting times for customers
• Encouraged financial awareness and literacy for the customers
• Maintained friendly relationships with customers and managers

Certificate in Investment Management and Venture Capital – Coursera (2023)

Doctor of Philosophy (PhD) in Education (2021)

Master of Education (MED) – University of Zululand (2016-05)

Post Graduate Certificate in Education (PGCE) in Mathematics and English, Life Orientation/Social studies – University of KwaZulu-Natal (2015)

Certificate in Teaching English to Adults (CELTA) – Cambridge University (2012)

Bachelor of Social Sciences (B.Soc.SC) in History and Media Studies – University of KwaZulu-Natal (2010)

Senior Certificate – Glenwood High School (2005)