IT Field Technician - Beta-Analytics
(2022-11 - 2025-10)
Contract expired/short term projects
- On-Site & Remote Troubleshooting: Diagnosed and resolved complex hardware, software, and network connectivity disruptions across multiple client sites, ensuring minimal downtime for critical systems.
- System Installations & Upgrades: Deployed and configured workstation hardware, servers, routers, switches, and specialized peripheral equipment tailored to the operational needs of each project.
- Infrastructure Configuration: Handled the end-to-end configuration of local area networks (LAN), secure Wi-Fi access points, and Virtual Private Networks (VPNs) to ensure seamless communication channels.
- Web Designing & Frontend Maintenance: Assisted in designing, developing, and updating responsive web interfaces and client portals for specialized applications, optimizing user experience (UX) and accessibility.
- Education Sector Project Support: Rolled out and maintained technical infrastructure, interactive learning platforms, and localized applications specifically designed for educational institutions and e-learning environments.
- FinTech Infrastructure Security: Implemented robust security protocols, firewalls, and encryption standards on systems handling financial technology applications to safeguard transactional data and comply with industry regulations.
- Cybersecurity & Threat Mitigation: Executed routine security audits, deployed endpoint protection, managed user access controls, and performed vulnerability patching to protect client networks from external cyber threats.
- Client-Specific Project Delivery: Collaborated closely with development teams to align physical IT infrastructure with custom application requirements, delivering projects successfully within strict contract deadlines.
Sales Executive - Bidvest McCarthy Volkswagen Wonderboom
(2020-11 - 2022-09)
Reason for Leaving: Retrenchment Covid (LIFO)
- Vehicle Sales & Revenue Generation: Guided premium and volume market customers through comprehensive vehicle selection based on needs, preferences, and budgets, achieving strict monthly sales targets.
- Finance Documentation & Platform Management: Collected and meticulously verified complex client documentation for vehicle financing applications, capturing data into dealership and bank platforms with zero error margins.
- Deal Negotiation & Closing: Structured and closed sales deals in full compliance with dealership policies, FICA, and FAIS legal frameworks.
- Handover Excellence: Managed precision pre-delivery quality inspections and conducted comprehensive handovers, educating clients on technical vehicle features, warranties, and maintenance intervals.
- Lead Generation & Prospecting: Built a high-yielding sales pipeline via cold calling, digital marketing platforms, referral tracking, and showroom floor walk-ins.
Sales Executive - Auto Pedigree
(2019-04 - 2020-09)
Reason for Leaving: Relocation
- Finance & Validation Tracking: Submitted and actively tracked finance applications across various financial institutions, rapidly resolving bank queries and validations to expedite vehicle delivery.
- Brand & Showroom Marketing: Capitalized on social media, online listing platforms, and active dealership events to run promotional campaigns that elevated local brand visibility.
- Customer Retention: Maintained long-term client tracking and structured follow-ups within the CRM database, generating steady streams of repeat business and personal referrals.
Sales Executive - Kroonstad Volkswagen
(2018-06 - 2019-04)
Reason for Leaving: Better Job Prospect
- Vehicle Sales & Revenue Generation: Guided premium and volume market customers through comprehensive vehicle selection based on needs, preferences, and budgets, achieving strict monthly sales targets.
- Finance Documentation & Platform Management: Collected and meticulously verified complex client documentation for vehicle financing applications, capturing data into dealership and bank platforms with zero error margins.
- Deal Negotiation & Closing: Structured and closed sales deals in full compliance with dealership policies, FICA, and FAIS legal frameworks.
- Handover Excellence: Managed precision pre-delivery quality inspections and conducted comprehensive handovers, educating clients on technical vehicle features, warranties, and maintenance intervals.
- Lead Generation & Prospecting: Built a high-yielding sales pipeline via cold calling, digital marketing platforms, referral tracking, and showroom floor walk-ins.
Sales Representative Parts - Kroonstad Volkswagen
(2017-06 - 2018-04)
Reason for Leaving: Career Advancement
- Parts Identification: Utilized electronic parts catalogues (ETKA/VAG) to accurately identify and source components for internal workshop and external retail clients.
- Inventory Control: Managed the intake and warehousing of specialized automotive parts, maintaining optimum stock levels and performing regular inventory audits.
- Quote & Invoice Management: Formulated technical quotes and managed invoicing for wholesale clients, panel beaters, and mechanical workshops.
- Client Relationship Management: Nurtured service-level agreements with fleet and commercial clients to ensure a steady supply of genuine parts.
Bank Teller - Standard Bank
(2015-11 - 2017-03)
Reason for Leaving: End of Contract
- High-Volume Transactions: Processed cash withdrawals, cheque deposits, and complex transactional activities securely across savings, current, and business accounts.
- Bulk Telling Operations: Directed the processing of high-volume cash and cheque deposits for high-net-worth corporate accounts, enforcing strict vault limits and security handovers.
- Risk & False Note Detection: Utilized UV lights and specialized counterfeit equipment to verify currency authenticity, executing immediate escalation protocols on fraudulent currency.
- AML & Regulatory Compliance: Maintained strict adherence to Anti-Money Laundering (AML) and Know Your Customer (KYC) guidelines, successfully balancing individual cash drawers to zero discrepancies daily.
Regional IT Field Technician (Technical Support) - Oxyon
(2013-03 - 2015-10)
Reason for Leaving: Retrenchment (Company Restructuring)
- Cross-Provincial Network Support: Deployed across expansive territorial routes, providing dedicated physical and software-based IT support across multiple provinces including the North West (Mafikeng, Lichtenburg) and the Free State (Bethlehem, Kroonstad).
- LAN/WAN & Network Repair: Diagnosed and resolved intricate local area network connectivity faults, maintaining hardware functionality for remote corporate offices and site stations.
- System Infrastructure Deployment: Installed, configured, and upgraded critical business endpoints including desktops, laptops, routers, switches, network printers, and corporate VoIP networks.
- Security Architecture Enforcement: Implemented robust endpoint security protocols, deployed firewall configurations, performed malware eradication, and updated critical software security patches.
- Ticketing & Documentation: Managed asset tracking records and maintained exhaustive system logs within central ticketing systems to fulfill strict corporate Service Level Agreements (SLAs).
Sales Consultant - Capitec Bank
(2011-05 - 2013-01)
Reason for Leaving: Better Job Prospect
- Client Onboarding & KYC: Executed end-to-end client onboarding and account registration workflows under strict compliance guidelines.
- Credit & Unsecured Lending: Evaluated credit applications, conducted accurate affordability assessments, captured underlying document portfolios, and processed personal loans.
- Digital Integration: Accelerated branch migration targets by educating and registering clients onto digital banking apps and USSD platforms.
Junior Manager / Second-in-Charge (2IC) - Mr Price Retail Store
(2008-01 - 2011-04)
Reason for Leaving: Transition into Banking Sector
- Operational Store Management: Exercised complete operational control over store functionality in the absence of the Store Manager, driving high-tempo daily floor productivity.
- Financial & Cash Controls: Handled end-of-day cash ups, drop-safes, floats, and detailed financial ledger reconciliations, preparing bank deposits under strict security protocols.
- Team Leadership & Supervision: Supervised, motivated, and scheduled shifts for a large floor team of retail cashiers and sales assistants, ensuring adherence to excellent customer service benchmarks.
- Merchandising & Stock Management: Coordinated stock-takes, managed high-volume delivery intakes, managed inventory variances, and enforced strict visual merchandising directives to drive unit sales.
- Risk Mitigation & Loss Control: Monitored store shrinkages, conducted daily security floor assessments, and implemented loss-prevention measures across high-risk apparel lines.
