Jane Jane

Call center agent

Talent

DurbanMember since June 30, 2026

Confident and dedicatedGood communication skills in both written and spoken languagesPatient and understandingLeadership and interpersonal skills

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Confident and dedicatedGood communication skills in both written and spoken languagesPatient and understandingLeadership and interpersonal skills

About

I am an enthusiastic young hard worker who is ready to learn and work. I am very passionate about helping other people and seeing them succeed in life. Making a meaningful difference in the lives of others motivates me to strive for excellence in everything I do. I'm a natural problem-solver and this goes in hand with being innovative. I find it rewarding to dig deep and uncover solutions to challenges, it's like solving a puzzle.

Experience

READINESS PROGRAM PARTICIPANT at MERCHANTS SA (2025-02 – 2025-04)

Completed 3-months training program (Feb2025-April2025) enhancing customer service skills and product knowledge
Prepared for call centre

CALL CENTRE AGENT JF11 (L2) CUSTOMER CARES SERVICE-INBOUND at MERCHANTS SA (MAKRO) (2025-05 – 2026-04)

Resolved customers queries and concerns through a call, ensuring high satisfaction rate
Demonstrated excellent communication skills and product knowledge

BACK OFFICE SUPPORT | WHATSAPP & EMAIL

Handled customer interactions, responding promptly to WhatsApp and email inquiries
Maintained accurate records and updated customer information in internal systems