Financial Advisor - Avbob funeral service
(2010-01 - 2014-12)
- Capturing all clients information accurately
- Processing clients information
- Doing the after sales calls once policies have been processed by the quality department
Inbound call Centre agent - Frank. Net / Liberty Life
(2014-01 - 2020-12)
- Selling long term insurance to clients over the phone
- Providing clients with accurate information about the policy and working out an affordable premium for them once all there information as been captured
- Handling incoming calls from existing clients and transferring them to other departments
Customer service Agent - Capita
(2022-01 - 2024-12)
Campaign - O2 Mobile phone campaign
- Handling inbound calls for existing customers, resolving customers complaints
- Updating customers profiles and capturing there details correctly
- Taking payments and processing refunds
- Cross selling and upgrading customers mobile phone contracts
- Explaining there statements to them
- Transfering calls to the correct departments
- Booking replacements and repairs for customers
Customers service Agent - Found ever
(2024-01)
