Clerk (Admin) - Crash Data Bureau, Urban Mobility Directorate, City of Cape Town - Goodwood, South Africa
(2008-09)
- Provide clerical support through data entry, document management, and email correspondence.
- Interact with public citizens, SAPS members, and Law Enforcement by phone, email, or in-person to provide information.
- Project Administration, information & resource management including planning, organizing skills and effective time management.
- Follow confidentiality rules to preserve data quality and reduce potential information compromise (POPIA). Train new personnel regarding company operations, policies, and services.
- Administration, including reception duties, HR and Finance administrative tasks.
- Advanced Typing skills
- Computer literacy using Internet, MS Office Suite, spreadsheet, email/Outlook.
- Manage inventory.
- Assist in the collection and maintenance of data. Process invoice payments and record information.
- Maintain accurate document logs and databases. Create and manage spreadsheets and document control.
- Arrange and attend meetings and transcribe meeting minutes when required.
- Provide stand-in Supervisory duties when required.
Senior Customer Service Advisor - The Phone House - Claremont, South Africa
(2006-05 - 2008-03)
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Answered a minimum of 70 calls per day regarding customer account queries.
- Utilized all available resources and tools provided by the company when assisting with customer complaints, technical support, and administrative issues.
- Managed work orders and scheduled repairs for technicians assisting on-site.
- Built customer loyalty by placing follow-up calls for customers who reported service issues.
- Provided 1st line technical support to customers regarding Broadband internet service.
- Served as Escalation Contact for customer complaints.
- Identified and resolved customer billing complaints in a timely and proficient manner.
- Served as Acting Team Leader when the Team Leader was unavailable.
Data Capturer - Truworths Head Office - Cape Town, South Africa
(2004-09 - 2005-04)
- Captured new customer details on the company data system.
- Maintained data entry requirements by following data system techniques and procedures.
- Verified entered customer and account data by reviewing and correcting data on the system.
- Secured information by completing database backups.
Customer Assistant - Edcon / Edgars - Tyger Valley, Bellville, South Africa
(2002-10 - 2003-09)
- Assisted in-store customers by providing efficient product knowledge and guidance for their decision-making process.
- Provided general customer support via telephone regarding online purchases.
- Processed items purchased in cash, card, or credit using the store's POS system as an in-store cashier.
- Received and counted stock items, recorded data, and prepared merchandise for the sales floor.
