W o r k E x p e r i e n c e
IT TRUST
IT Support Helpdesk
April 2018 – December 2022 |
Responsibilities:
- Support various company’s with all their support issues
- Assisted clients remotely
- Log calls with external 3 party company’s
- Make use of call logging systems MSP Manager
- Nable for remote access
- Assisted field technicians
- Setup of new pc’s and laptops
T-SYSTEMS
Senior Engineer
August 2015 – March 2018 |
Skilled in:
- 4 years experience with Windows XP, Windows Vista, Windows 7/8/10 and MS Office 365 (2003 – 2013)
Experience in:
- Configurating Microsoft Office Application / Basic troubleshooting in Word/Excel and Outlook etc.
- Troubleshooting hardware issues and replacing hardware on both desktops and laptop computers
- Basic understanding and troubleshooting of how a network functions / communicates / integrates with end devices and systems
- Installing / uninstalling software
- Patches
- Updates on Desktops and Laptops
APBCO Insurance Brokers
Senior Engineer
January 2006 - July 2015 |
Skilled in:
- Practical Experience in Software & Hardware Support
- Support assisting a large employee based with their problems & Queries, testing, and solving problems.
Daily Duties:
- Desktop:
- Support Daily
- Backups
- Support on all Hardware & Software Problems
- Problems Installations
- Logging Calls
- Completing Projects & Rollouts
TCM Small Systems (Pty) Ltd
Senior Engineer
January 2006 - July 2015 |
Skilled in:
- Practical Experience in Software & Hardware Support
- Outsourced to different company’s Local technical support assisting a large Employee base with their queries, testing, and solving problems.
Daily Duties:
- Desktop:
- Support Daily
- Backups
- Support on all Hardware & Software Problems
- Problems Installations
- Logging Calls
- Completing Projects & Rollouts
Comsel 4
IT & Communication Specialist
Outsourced to SITA
January 2001 – December 2005 |
Project scope and objective:
The project objective is to assist the South African police service in replacing their aged workstations, notebooks, printers, and facsimile at the identified police stations.
Experience:
- Installation of PC’s
- Ghosting Hard Drives
- Windows
- Configuration
- Network
- Configuration User
- Configuration Printer
- Sharing Connection
- Equipment
Miloc Holdings
IT Technician
January 2000 – December 2000 |
Skilled in:
- Repairing and assembling of computers
- Support on micro lending financial system (Profin)
- Customer Support and Service to branches countrywide
- Stock keeping / orders of Hardware and software component
Pretoria Eye Institute
Debtors Clerk
January 1995 – December 1999 |
Skilled in:
- Capture debtor’s accounts on applicable systems
- Liaison with doctors as well as hospital patients
- Handling of patient and medical enquries
- Follow up of outstanding hospital debts
- Receiving of payments issue of receipts
- Forwarding of letters and accounts to patients / medical aid
- Assist with admissions at hospital as needed.
