Jason Witbooi

Dynamic Regional Account Manager at CARTRACK PTY LTD with proven leadership and communication skills, adept at driving revenue growth and enhancing client relationships. Expert in leveraging market insights to identify opportunities, achieve sales targets, and deliver exceptional service. Committed to team success and continuous improvement in fast-paced environments.

Regional Account Manager - CARTRACK PTY LTD

(2020-09)

• Reached out regularly to active accounts to maintain contacts and boost revenue
• Promoted company products and solutions within customer organizations to achieve revenue targets
• Tracked changing products, services and customer trends to consistently deliver top-notch service and maximum revenue
• Identified and capitalized on new development opportunities and market gaps
• Oversaw daily operations of the sales floor, ensuring a high standard of service at all times
• Led a team of sales associates, providing training and motivation to achieve departmental goals

Account Manager - CARTRACK PTY LTD

(2019-03 - 2024-08)

• Deliver continuous training to business sources and clients to explain products
• Market and promote products in order to increase brand awareness
• Focus on growing and developing existing clients
• Update CRM and coverage reports daily
• Maximized ROI of campaigns by analyzing performance, response rates, and results
• Cultivated and maintained strong business relationships with new and existing accounts

Scheduling Supervisor - CARTRACK PTY LTD

(2015-05 - 2018-05)

• Handling customer complaints, supervise new fitment scheduling (internal & external)
• Monitor and maintain the quality of work and daily fitment stats, notes made on the system
• Ensure technicians are scheduled efficiently and monitor call stats for agents
• Ensure that the quality of customer service is maintained
• Perform general administration function
• Adhere to prescribed business practices policies and standards
• Personal and professional development

Scheduling Manager - CARTRACK PTY LTD

(2018-06 - 2018-02)

• Ensure that the scheduling department new fitment and maintenance scheduling runs effectively at both head office and national level
• Monitor fitment stats, notes made on CAMS, notes vs calls to clients, daily fitments scheduled technicians scheduled & call stats for agents
• Prepare monthly incentives according to department procedures
• Perform coaching function for new and existing staff
• Conduct daily follow ups on scheduled fitments
• Monitor and maintain the quality of the entire call centre (quality control)
• Assist with customer complaints
• Generate daily, weekly and monthly reports

Maintenance Scheduler - CARTRACK PTY LTD

(2012-10 - 2014-04)

• Contacting clients to schedule repair dates
• Booking of job cards for technicians
• Testing devices to make sure all is in working order
• Making certain repairs was carried out time and client was invoiced correctly for devices that is out of warranty

Outbound Sales/Inbound Fault Logging - AEGIS/TELKOM

(2011-11 - 2012-03)

Reason for leaving: Basic salary was not stable and sales targets were not reachable to earn commission

• Contacting respondent/client to sell telephone lines and ADSL lines to clients, or upgrading packages
• Reporting a fault for a customer depending on which problem the client has

Tele-Researcher/Call Center Consultant - SYNOVATE/CONEXUS

(2010-04 - 2011-11)

Reason for leaving: Contract ended

• Contacting respondent/client to do customer satisfactory index data capturing

MATRIC - ALLAN RIDGE SECONDARY (2008)