Regional Account Manager - CARTRACK PTY LTD
(2020-09)
- Reached out regularly to active accounts to maintain contacts and boost revenue
- Promoted company products and solutions within customer organizations to achieve revenue targets
- Tracked changing products, services and customer trends to consistently deliver top-notch service and maximum revenue
- Identified and capitalized on new development opportunities and market gaps
- Oversaw daily operations of the sales floor, ensuring a high standard of service at all times
- Led a team of sales associates, providing training and motivation to achieve departmental goals
Account Manager - CARTRACK PTY LTD
(2019-03 - 2024-08)
- Deliver continuous training to business sources and clients to explain products
- Market and promote products in order to increase brand awareness
- Focus on growing and developing existing clients
- Update CRM and coverage reports daily
- Maximized ROI of campaigns by analyzing performance, response rates, and results
- Cultivated and maintained strong business relationships with new and existing accounts
Scheduling Supervisor - CARTRACK PTY LTD
(2015-05 - 2018-05)
- Handling customer complaints, supervise new fitment scheduling (internal & external)
- Monitor and maintain the quality of work and daily fitment stats, notes made on the system
- Ensure technicians are scheduled efficiently and monitor call stats for agents
- Ensure that the quality of customer service is maintained
- Perform general administration function
- Adhere to prescribed business practices policies and standards
- Personal and professional development
Scheduling Manager - CARTRACK PTY LTD
(2018-06 - 2018-02)
- Ensure that the scheduling department new fitment and maintenance scheduling runs effectively at both head office and national level
- Monitor fitment stats, notes made on CAMS, notes vs calls to clients, daily fitments scheduled technicians scheduled & call stats for agents
- Prepare monthly incentives according to department procedures
- Perform coaching function for new and existing staff
- Conduct daily follow ups on scheduled fitments
- Monitor and maintain the quality of the entire call centre (quality control)
- Assist with customer complaints
- Generate daily, weekly and monthly reports
Maintenance Scheduler - CARTRACK PTY LTD
(2012-10 - 2014-04)
- Contacting clients to schedule repair dates
- Booking of job cards for technicians
- Testing devices to make sure all is in working order
- Making certain repairs was carried out time and client was invoiced correctly for devices that is out of warranty
Outbound Sales/Inbound Fault Logging - AEGIS/TELKOM
(2011-11 - 2012-03)
Reason for leaving: Basic salary was not stable and sales targets were not reachable to earn commission
- Contacting respondent/client to sell telephone lines and ADSL lines to clients, or upgrading packages
- Reporting a fault for a customer depending on which problem the client has
Tele-Researcher/Call Center Consultant - SYNOVATE/CONEXUS
(2010-04 - 2011-11)
Reason for leaving: Contract ended
- Contacting respondent/client to do customer satisfactory index data capturing
