Jay Nel

Administrative professional with over 10 years' experience in customer service and more than 3 years in office administration, Experienced in coordinating administrative processes, managing financial records, compiling reports, and supporting operational functions. Demonstrates strong organizational, problem-solving, and communication skills, with the ability to manage multiple priorities and maintain confidentiality. Committed to service delivery excellence and effective support within structured environments.

Receptionist/Admin Assistant - Konica Minolta - East London

(2023-12)

• Manage front desk operations and handle high-volume telephone calls
• Provide administrative support including filing, document control, and record management
• Prepare and manage customer contracts, invoicing, and payments
• Maintain accurate data capturing and document tracking systems
• Manage petty cash for five branches with accountability and accuracy

Sales Representative - MTN Branded Store - East London

(2015-01 - 2023-12)

• Achieved and exceeded monthly sales targets
• Built and maintained strong client relationships
• Provided after-sales support and resolved customer queries
• Handed cash transactions and maintained financial accuracy

Brand Ambassador - Smollan - East London

(2014-04 - 2015-01)

• Promoted products and increased brand awareness
• Engaged customers and supported sales initiatives

Admin Clerk - Life Healthcare - East London

(2011-04 - 2014-03)

• Managed patient admissions and medical aid processing
• Operated switchboard and handled enquiries
• Maintained accurate records and administrative documentation

Matric - Clarendon High School for Girls (2010)

TEFL Certificate - Teacher Record (2024)

First Aid Level 1

Certificate in Operations Management Practice

Certificate in Principles of Project Management