Sales/Retail - Zaikaa
(2022-03 - 2022-10)
- Assisted customers in selecting and purchasing products based on their needs
- Provided excellent customer service to ensure a positive shopping experience
- Promoted and sold products to meet and exceed sales targets
- Operated the cash register, processed payments, and handled refunds or exchanges
- Maintained product knowledge to give accurate information and recommendations
- Stocked shelves and ensured products were displayed neatly and attractively
- Monitored inventory levels and reported low stock to management
- Handled customer queries and resolved complaints professionally
- Maintained cleanliness and organization of the store
Receiving, Picking, Packing, Inventory - Runway sales
Inventory and receiving professional for 3 years Experience in customer order receiving and customer stock taking
- Inventory stock taking picking of customers' orders
- Receiving of customers' orders
Call center agent - CAR TRACK
(2024-01 - 2025-02)
- Answered inbound and made outbound customer calls in a professional and courteous manner
- Assisted customers with inquiries, complaints, and service requests
- Resolved customer issues promptly while ensuring high levels of customer satisfaction
Prepper, Teller - CASH AUTOMATION
(2022-11 - 2023-11)
Underwriter - First Africa Life
(2025-03)
Started as a financial advisor 6 months later got promoted to as an underwriter
- Assessed insurance applications to determine risk and eligibility for coverage
- Analysed client information such as financial history, medical reports, or claims records
- Evaluated risk factors and made decisions to accept, decline, or modify policies
- Calculated premiums based on risk assessment and company guidelines
- Ensured all underwriting decisions complied with company policies and regulations
- Communicated with brokers, clients, and internal teams regarding application outcomes
- Reviewed and updated existing policies when risk changes occurred
- Maintained accurate records and documentation of underwriting decisions
- Used underwriting systems and tools to process applications efficiently
