Senior Waiter - Blue Olive Wilderness
(2022-11 - 2026-02)
- Provided friendly, professional customer service while greeting and serving guests
- Took and processed accurate food and beverage orders using POS systems
- Served meals efficiently and ensured high presentation standards
- Handled payments and resolved customer queries or complaints
- Maintained cleanliness of tables and service areas in line with hygiene standards
- Worked collaboratively with team members to ensure smooth service
Maintenance Manager - Private Family Business - Contractor – Fuel Retail Sites: Engen, Shell & BP
(2020 - 2022)
- Managed maintenance across Engen, Shell, and BP sites
- Performed software updates, diagnostics, and maintenance on fuel pump systems
- Coordinated technicians and site visits to ensure minimal downtime
- Handled preventative and reactive maintenance, ensuring safety compliance
- Maintained service records and resolved technical issues with site teams
Call Centre Agent – Motor Warranty Sales - Call Centre Agent - Motor Warranty Sales - 63 Marshal Drive, Durban
(2019 - 2019)
- Contacted potential and existing clients to sell motor warranty products
- Explained policy benefits, coverage options, and pricing clearly
- Assessed customer needs to recommend suitable warranty plans
- Handled objections and closed sales to meet targets
- Captured customer information accurately on CRM systems
- Followed up on leads and maintained strong client relationships
- Ensured compliance with company policies and sales scripts
Storeman | SHE Representative | Admin - Sisonke Budpol
(2016 - 2017)
- Managed receiving, storing, and issuing of stock, ensuring accurate inventory control
- Conducted regular stock counts and maintained stock records and reports
- Monitored and enforced SHE (Safety, Health & Environment) compliance on site
- Identified workplace hazards and implemented corrective safety measures
- Maintained SHE documentation, incident reports, and compliance records
- Coordinated administrative tasks including data capturing, filing, and reporting
- Liaised with suppliers and internal teams to ensure smooth operations
- Assisted with audits and ensured adherence to company policies and procedures
Debt Collection Representative - Daily Incorporated
(2015 - 2015)
- Contacted customers via phone, email, and SMS to recover outstanding payments
- Negotiated repayment plans and settlements in line with company policies
- Maintained accurate records of all interactions and payment arrangements
- Followed up on overdue accounts to ensure timely resolution
- Handled customer queries and disputes professionally and efficiently
- Ensured compliance with relevant debt collection regulations and procedures
- Met and exceeded monthly collection targets and KPIs
- Escalated complex or non-responsive accounts when necessary
Panel Beater - Apprenticeship - Techno Star
(2014 - 2014)
- Assisted in repairing and restoring damaged vehicle body panels
- Prepared vehicles for repair including sanding, stripping, and masking
- Helped with dent removal, panel alignment, and fitting replacement parts
- Supported senior panel beaters with welding and structural repairs
- Learned to use workshop tools and equipment safely and correctly
- Maintained a clean, organised, and safety-compliant workshop environment
- Followed instructions to ensure quality workmanship and finish standards
- Developed skills in vehicle inspection and damage assessment
Waiter - Spur Augustus
(2013 - 2014)
- Welcoming and seating guests in a friendly, professional manner
- Taking food and beverage orders accurately and efficiently
- Serving meals and drinks according to restaurant standards
- Ensuring tables are set, clean, and properly maintained
- Checking in with guests to ensure satisfaction and resolve issues
- Handling payments, cash, and card transactions correctly
- Communicating orders clearly with kitchen and bar staff
- Maintaining hygiene, safety, and restaurant cleanliness standards
- Assisting with closing duties and stock replenishment when required
