Jeniva Makgamatha

Motivated and customer-focused professional with experience as a Call Centre Agent on the MTN campaign and also experience as a Teacher Assistant. Skilled in customer service, communication, problem-solving, active listening, and handling customer enquiries in a fast-paced environment. Seeking a Call Centre Agent position where I can utilize my strong interpersonal skills, ability to resolve customer concerns, and commitment to delivering excellent customer experiences while contributing to the success of the organization.

Call Centre Agent at Italk International (MTN) (2025-01 – 2026-01)

• Answer incoming customer calls and respond to enquiries professionally.
• Assist customers with account-related queries and service information.
• Provide information about MTN products, services, and promotions.
• Resolve customer complaints and concerns efficiently.
• Troubleshoot basic service and network-related issues.
• Escalate complex issues to the relevant department when necessary.
• Update and maintain accurate customer records on company systems.
• Process customer requests, including SIM swaps, account updates, and service activations.

Teachers Assistant at Mvelaphanda Primary School (2024-01 – 2024-11)

• Assist teachers with classroom preparation and daily activities.
• Support learners during lessons and educational activities.
• Help maintain a safe, organized, and positive learning environment.
• Supervise learners during breaks, outings, and school events.
• Prepare and distribute learning materials and resources.
• Assist with marking, filing, and administrative tasks.
• Monitor learner attendance and record keeping.
• Provide individual support to learners who need extra assistance.

National Senior Certificate in Matric – Motialaohle Secondary School (2019)