Jenna Eales

Guest-focused hospitality and client relations professional with experience working with high-net-worth and ultra-high-net-worth individuals across luxury yachting, hospitality, and brand management. Skilled in creating seamless, personalised experiences through strong communication, attention to detail, and a proactive approach to guest care. Experienced in coordinating travel logistics, special requests, guest gifting, events, and VIP experiences while maintaining the highest level of professionalism and discretion.

Senior Stewardess at M/Y Flying Fox (136m) | M/Y Bold (85m) | M/Y Coral Ocean (74m) (2021-06 – 2025-09)

• Delivered personalised five-star service to ultra-high-net-worth guests aboard luxury private and charter yachts
• Coordinated guest arrivals, airport meet-and-greets, cabin preparation, unpacking, and departure logistics
• Assisted with organising bespoke guest experiences, themed events, celebrations, and special requests
• Anticipated guest preferences and ensured every detail was managed seamlessly and discreetly
• Built strong relationships with guests through warm, attentive, and professional service in fast-paced luxury environments
• Worked closely with multicultural crews to deliver exceptional guest experiences to the highest standards

Guest Relations & Operations Manager at Echo Valley Guest Farm (2013-01 – 2026-03)

• Managed all guest communications, bookings, and personalised guest experiences for a luxury guest property
• Coordinated tailored stays including activities, local recommendations, celebrations, and special guest requests
• Handled guest arrivals, hospitality operations, and concierge-style support throughout each stay
• Built strong guest relationships resulting in repeat visitors and positive guest feedback
• Managed online platforms, and guest communication channels

Influencer & Marketing manager at Cooler Master (2018-03 – 2021-03)

• Managed international relationships with influencers, creators, and brand partners across multiple markets
• Coordinated events, activations, and product launches while maintaining strong client and partner relationships
• Oversaw communication strategies, social media campaigns, and digital brand presence
• Worked cross-functionally with international teams, agencies, and stakeholders in fast-paced environments

Bachelor of Commerce Degree in Marketing Management – University of Pretoria (2014 – 2016)

Digital Marketing Certification in Digital Marketing – University of Cape Town (2017 – 2017)