Jenna-Lee Brookes

Dedicated Office Manager and Executive PA with over 8 years of experience providing high-level operational support and seamless administrative coordination. Expert at streamlining complex workflows, managing international travel logistics, and overseeing daily business operations. A dedicated professional with a strong foundation in premium customer service, adept at building relationships and maintaining service excellence in fast-paced environments.

Sales Associate - Polo South Africa - Cape Town, South Africa

(2025-01 - 2026-12)

• Consistently achieved individual and store sales targets, contributing to overall business growth.
• Delivered exceptional customer service by building relationships, identifying customer needs, and providing tailored styling advice.
• Support in maintaining high standards of merchandising and visual displays, ensuring brand consistency and an appealing in-store experience.
• Efficiently operate tills and handled transactions with precision, ensuring a smooth and professional customer checkout experience.

Office Manager - Enertrag South Africa (Pty) Ltd. - Cape Town, South Africa

(2020-01 - 2024-12)

• Maintain and oversee the overall office environment and daily operations.
• Manage office supplies, equipment, and IT assets to ensure smooth functionality.
• Plan and execute office moves and renovations
• Liaise with external service providers and vendors, including negotiating and managing service provider contracts and renewals.
• Oversee the full employee lifecycle, including recruitment, onboarding, contracts, and off-boarding processes.
• Maintain and update employee records and HR documentation.
• Manage employee leave tracking, disciplinary procedures, and performance reviews.
• Ensure compliance with labour laws, company policies, and HR best practices.
• Coordinate staff schedules, team meetings, and training initiatives.
• Maintain accurate financial records using Xero accounting software.
• Process accounts payable and accounts receivable.
• Perform bank reconciliations and assist with cash flow management.
• Provide executive Personal Assistant support, including calendar management, meeting coordination, travel arrangements, and correspondence handling.
• Prepare reports, presentations, and confidential documentation for management.
• Screen calls, emails, and enquiries on behalf of executives and ensure timely follow-ups.
• Support the development and implementation of company policies and operational procedures.
• Handle ad hoc administrative duties and executive support tasks as required.
• Events co-ordination

Office Manager - Flawless IT Solutions CC - Cape Town, South Africa

(2017-01 - 2020-12)

• Oversee smooth day-to-day running of the office environment.
• Manage office supplies, equipment, and IT assets.
• Coordinate internal communications and support team collaboration.
• Liaise with external service providers
• Oversee the full employee lifecycle including recruitment, onboarding, contracts, and offboarding.
• Maintain and update employee records and HR documentation.
• Handle employee leave tracking, disciplinary processes, and performance reviews.
• Ensure compliance with labor laws and HR best practices.
• Coordinate staff schedules, team meetings, and training programs.
• Maintain accurate financial records using Xero accounting software.
• Process accounts payable and receivable.
• Perform bank reconciliations and manage cash flow.
• Assist in improving and implementing company policies and operational procedures.
• Handle ad hoc administrative and executive tasks as required

Senior Retail Sales Associate - Adidas South Africa - Cape Town, South Africa

(2013-01 - 2017-12)

• Sales and merchandising
• Sales transactions including processing payments, returns, and exchanges
• Stock management and replenishments
• Store maintenance
• Mentor new sales associates

Casual Stylist - Jo Borkette - Cape Town, South Africa

(2013-01 - 2013-12)

Bookkeeping short course - Bookkeeping - University of Cape Town (2021-01 - 2021-12)

National Senior Certificate - Groote Schuur High School (2012-01 - 2012-12)