Jennica Sibanda

Friendly, professional and service-focused hospitality candidate with strong customer service, communication and cash-handling experience. Comfortable working in busy, fast-paced environments, serving customers with a positive attitude, processing payments accurately and maintaining high standards of cleanliness and presentation. Experienced in customer-facing roles, sales and handling customer queries, with a strong commitment to excellent service.

WAITRESS / HOSPITALITY at ROOFTOP ON BREE (Present)

• Welcome guests professionally and provide attentive table service.
• Take accurate food and beverage orders and communicate them clearly to the service team.
• Maintain clean, organised tables and a welcoming guest environment.
• Handle customer requests and queries promptly while maintaining a positive attitude.
• Support smooth service during busy periods and work effectively as part of a team.

WAITRESS / HOSPITALITY at BORDER HOUSE, BLOUBERG

• Provide friendly customer service and assist guests throughout their visit.
• Take orders accurately and support efficient food and beverage service.
• Maintain service areas to a high standard of cleanliness and presentation.
• Work collaboratively with colleagues in a fast-paced hospitality environment.

WAITRESS / HOSPITALITY at SPUR SUNNYDALE

• Deliver friendly and professional table service to customers.
• Assist with orders, customer requests and general restaurant service.
• Maintain clean tables and service areas in line with hygiene standards.
• Contribute to an efficient, welcoming and customer-focused dining experience.

CALL CENTRE AGENT at US GLOBAL MARKETING (2021-02 – Present)

• Handle incoming and outgoing calls, emails and live chats.
• Resolve customer queries and complaints within SLA requirements.
• Build and maintain strong customer and stakeholder relationships.
• Contribute ideas that improve customer experience.
• Plan and complete tasks within quality and time standards.

SALES CONSULTANT at INTERCAPE MAINLINER (2014-10 – 2020-06)

• Assist customers with ticket sales in person, online and by telephone.
• Process cash, card, voucher and mobile payments securely and accurately.
• Issue tickets, receipts and boarding passes.
• Maintain accurate sales records, cash-ups and reconciliations.
• Prepare reports on sales and customer activity.

CALL CENTRE AGENT at RT7 DIGITAL (2008-02 – 2014-10)

• Operate POS/cash register systems and process customer payments.
• Issue receipts and ensure accurate transaction handling.
• Perform cash-ups, float checks and sales reconciliation.
• Maintain health, safety and hygiene standards.

A-Level in Business Studies, Accounting, Economics – KWEKWE HIGH SCHOOL (ZIMBABWE)