Jennifer Harihar
Service Admin Manager at Halfway Toyota Scottburgh
About
I am actively seeking an opportunity in a demanding, fast-paced and multi-tasking environment. My 23 years of experience within the retail sector equipped me with a multitude of skills and I would like to continue my growth. I am of the belief that education and training are stepping-stones to any positive career opportunity.
My experience in the different environments within the motor industry and my life experiences ideally qualify me for any opportunity within the industry and to date have provided a backbone to further understanding business acumen and work ethic. Throughout my career I have demonstrated an exceptional facility for meeting organizational objectives and demands. My experience extends to all levels of the motor industry, starting from frontline staff functions to back office.
Experience
Service Admin Manager - Halfway Toyota Scottburgh - Scottburgh
(2024-11)
- Oversee daily operations at the service department
- Manage workflow and job scheduling to meet deadlines
- Handle customer complaints, queries and escalations
- Ensure a high level of customer retention and satisfaction, implementation of FIR culture
- Follow up on targets for the service team (labour hours sold and ce)
- Monitor KPIs
- Coach and develop service advisors
- Prepare weekly and monthly meeting reports
Service Advisor - Customer Care & Technical - Halfway Toyota Scottburgh - Scottburgh
(2006-01 - 2024-11)
Key responsibilities and accountabilities
- Customer handling service, interaction and technical advice relating to different personality types
- Promotion of Toyota service parts and accessories
- Provide advice suggesting most cost effective service based on customer request and vehicle mileage
- Creating a relationship of trust between dealer & customer
- Handling of customer complaints or misunderstanding on the phone and in person
- Receiving inquires on Toyota servicing and approved repair procedures
- Receiving & handling of appointment requests in personal and on the phone
- Receipting customers and vehicle to complete repair orders
- Carrying out walk around vehicle checks and providing technical expertise based on vehicle condition and odometer reading
- Delegating with technician, foreman and parts department to ensure vehicle is fixed right and ready at promised time to meet customer expectation
- Updating warranty and technical information to ensure up to date vehicle knowledge
- Follow up to ensure total customer satisfaction on service rendered
Debtors Clerk - Amanzimtoti Delta - Amanzimtoti
(2003-09 - 2006-01)
Key responsibilities and accountabilities
- Liaison with customers regarding payment outstanding on invoices
- Generating monthly statements
- Allocation of daily bank statement
- Billing and invoicing
- General ledger accounts
- Balancing monthly telephone, water and electricity accounts
- Allocating monthly discounts taken
- Relieving switchboard operator
- Writing out cheques
- Issuing bad debt letters
New Vehicle Sales Clerk - Amanzimtoti Delta - Amanzimtoti
(2003-09 - 2006-01)
Other responsibilities
- Bring vehicles into stock
- Checking vehicles once dropped off by carrier
- Issuing of orders to various suppliers for fitment
- Invoicing vehicles to banks for finance applications
- Parts stock check & inventory
- Loading new vehicle onto Natis system for registration
- Liaising with carrier company on stock drop off
Sales/Customer Liaison - Aquarius Pharmacy
(2002-05 - 2003-09)
Education
Matric - Grade 12 - Umkomaas Secondary School (2001)
Certificate - Computer Training - Computer World Training (2001 - 2002)
Bachelor of Education - Senior & Intermediate Phase - Unisa (2002 - 2007)
Toyota Service Advisor Programme - Service Advisory - Toyota (2006 - 2006)
Toyota Touch Programme - Professional Development - Toyota (2012 - 2015)
