Jennifer Myburgh
Service administrator (2IC)
Talent
JohannesburgMember since May 8, 2026
Customer Service Excellence and Client Relationship ManagementInsurance AdministrationPolicy and Claims ProcessingProblem solving and attention to detailCommunication and team collaboration
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Customer Service Excellence and Client Relationship ManagementInsurance AdministrationPolicy and Claims ProcessingProblem solving and attention to detailCommunication and team collaboration
About
Managed client accounts and resolved disputes or overdue premiums Updated banking details and personal client records with high accuracy Arranged and monitored payment plans for missed premiums
Experience
Service administrator (2IC) at Clientele Life (2016-01 – 2023-02)
- Managed client accounts and resolved disputes or overdue premiums
- Updated banking details and personal client records with high accuracy
- Arranged and monitored payment plans for missed premiums
- Educated clients on mobile apps and self service platforms to enhance digital engagement
- Co ordinated SIM card deliveries and assisted RICA compliance
- Supported correspondence team during high volumes periods, ensuring timely responses
Client service Inbound Agent at Clientele life (2016-01 – 2023-02)
- inbound and outbound client calls
- Policy enquiries, account updates and claim guidance
- maintained accurate records of all client interactions and escalations
Senior Clerk or Client Liason at Assupol/Sanlam (2023-03 – Present)
- Provided comprehensive Financial service support to clients across funeral, life, retirement and savings products
- Processed claims, refunds and relevant documentation accurately and efficiently
- Updated and maintained client policy records and account changes
- Assisted clients face to face at branch level
Education
Matric – Eldorado Park Secondary School (2007)
– Moonstone (2022)
Skills
Service administrator (2IC)
