Jennifer Wiid

I have strong Property and Debt collecting skills with 20 years of experience in the Real Estate Industry, including Administration and Customer Service experience. My strengths lie in building relationships, negotiation, and conflict resolution. A high impact "make it happen" professional with well-rounded experience, has enabled me to be a big picture thinker, with a curious approach and strong skills.

I thrive on being innovative and using my organizational skills to dive projects and initiatives. I am goal orientated and passionate about empowering people, love showing initiative and implementing new strategies to increase efficiency and create a smoother workflow.

VIRTUAL ASSISTANT & AGENT SUCCESS COORDINATOR - THE AGENT ASSET / SHERRI PATTERSON REAL ESTATE TEAM

(2026-02 - 2026-07)

EXECUTIVE & PERSONAL ASSISTANT

• Managed the CEO inbox — categorizing, labeling and prioritizing emails daily
• Handled personal and business administrative tasks including travel research and booking
• Drafted professional emails and correspondence on the CEO's behalf
• Coordinated with internal team members via Slack and ProofHub
• Managed task tracking and daily job logs using ProofHub
• Researched sponsorship opportunities and drafted professional inquiry emails
• Handled conference and event registrations and logistics

ISA / INSIDE SALES AGENT - THE AGENT ASSET / SHERRI PATTERSON REAL ESTATE TEAM

(2026-02 - 2026-07)

• Conducted outbound LinkedIn prospecting and DM outreach campaigns
• Managed BeOne Compass and R4R (Retire 4 Real) outreach campaigns
• Applied call scripts and objection handling for lead qualification
• Maintained CRM accuracy and lead status updates
• Reported KPIs and activity metrics weekly

RECRUITING & PIPELINE MANAGEMENT - THE SHERRI PATTERSON TEAM

(2026-02 - 2026-07)

• Managed and executed daily outbound recruiting calls and follow-up texts to a 161-agent pipeline using Grasshopper
• Sourced and qualified prospective agents via Market View Broker production-filtered lists
• Maintained and updated recruiting pipeline tracker with detailed call notes and follow-up schedules
• Applied A/B/C/D script methodology for warm, cold and referral outbound recruiting calls
• Conducted 237+ recruiting dials and 82 follow-up calls within first 30 days

AGENT SUCCESS & RETENTION - THE SHERRI PATTERSON TEAM

(2026-02 - 2026-07)

• Led weekly 1:1 check-in meetings with agents via Zoom
• Managed and submitted weekly Call Commitment Scorecard for 5 agents every Tuesday
• Tracked agent activity, call volumes, notes and percentage commitments using Excel
• Monitored agent CRM activity and held agents accountable to weekly commitments
• Provided agents with solutions and strategies to improve consistency and performance

ADMINISTRATION & OPERATIONS - THE SHERRI PATTERSON TEAM

(2026-02 - 2026-07)

• Managed team calendar in Outlook including scheduling and recurring meetings
• Set up and managed recurring Zoom meetings for agent check-ins
• Maintained team OneDrive/SharePoint files and documentation
• Processed weekly timesheets and invoicing via ProofHub
• Managed and responded to team emails and communications professionally
• Coordinated cross-timezone scheduling between South Africa and California

TRAINING & DEVELOPMENT - THE SHERRI PATTERSON TEAM

(2026-02 - 2026-07)

• Completed Buffini & Company 100 Days to Greatness training (Modules 13-21)
• Completed Buffini Pathway to Mastery, Ultimate Recruiting Solution and Bold Trails modules
• Attended and contributed to weekly team meetings and Buffini training discussions
• Participated in Summertime Surge Blitz lead generation program

CLIENT SUPPORT — JENNIFER ERWING - ERWING REALTY, HOUSTON TX - Houston, TX

(2026-02 - 2026-07)

• Onboarded and managed new real estate client Jennifer "Thuy" Erwing
• Managed social media content vault and scheduling via Canva
• Created and updated marketing materials including Mother's Day event campaign
• Coordinated monthly IOV content planning and submission via Buffini system
• Managed Evite event setup and client appreciation event coordination
• Liaised with internal team for content approvals and client communications

Quality Controller/Virtual Assistant - TRUSTED HOME BUYERS

(2025-08 - 2025-12)

• Ensuring all client interactions and property listings meet company standards and requirements.
• List all recorded agent calls daily
• Ensure accurate document management and completion
• Ensure all tasks are completed within the set deadlines
• Follow up and Pipeline Management
• Screening and responding to calls/emails, drafting correspondence and acting as liaison.
• Preparation of documents and reports.
• Providing a virtual administration, assistance, where needed.

Lease/ Debt ADMINISTRATOR - NATAL PROPERTY CONSULTANTS

(2005-02 - 2025-09)

• Ensure timely collection of rental payments from tenants.
• Process and record rent payments, including both manual and digital transactions.
• Follow up on overdue rental payments and prepare reminders and reports for the portfolio manager.
• Maintain and update financial records related.
• Prepare and organize reports, receipts, and payment records.
• Record all transactions in accounting software and spreadsheets.
• Reconcile bank statements with rental income records.
• Ensure all financial records are accurate and up to date.
• Investigate any discrepancies and resolve them promptly.
• Assist in preparing monthly, quarterly, and annual financial reports.
• Provide statements on income, expenses and balances for property managers and owners.
• Respond to tenant inquiries regarding billing, payments, and financial issues.
• Assist in budgeting and forecasting for property maintenance and other operational costs.
• Monitor and track expenses related to property maintenance and repairs.
• Provide excellent customer service and assist with any billing or payment issues.
• Provide an efficient and courteous image-building service to the public.
• Undertake the acquisition of immovable properties. Inspection of properties that are to be leased out. Abide by the occupational Health and Safety Rules.
• Dealing with Lease Agreements daily and undertaking the drafting of the lease agreement, constant negotiations with clients.
• Knowledgeable with the Property Act as well as the PFMA and all other policies and Acts referring to immovable property.
• Liaising and negotiating with property owners. Liaising with other real estate companies and stakeholders.
• Producing consistent growing income by securing new leases and supervising maintenance contract opportunities.
• Summarize lease terms, rent, expiration dates, renewals.
• Work closely with legal, real estate and property Management teams to ensure proper execution of leases.

Sales Development Representative (Tech/Software) - ALTAMETRICS

(2024 - 2024)

• Cold calling, cold texting and cold emailing
• Setting appointments for demos and discovery calls
• Speaking to decision makers and generating interest in B2B tech sales
• Outreach, prospecting, qualifying and engagement of B2B leads
• Ensuring a smooth flow of the sales pipeline, via the CRM, planning, staging and managing leads and engagement with leads are adequate.
• Collaboration with sales team, regarding prospects and meetings
• Continuous learning, regarding product knowledge
• Straight line selling techniques
• Relationship building
• Lead nurturing
• Nurturing long-term relationships
• Resilience
• Active Listening
• Using various sales techniques, to try and get around gate keepers

Secretary/Receptionist/Assistant Human Resource/Accounts and General Office Administration - VARIOUS TEMPING ASSIGNMENTS - PMB

(2003 - 2003)

• Typing of general correspondence minutes of meetings, letters etc
• Drafting and Distribution of Agendas
• Arranging meetings
• Prepare and manage documents, correspondence, and reports
• Organize and coordinate meetings, conferences, travel arrangements.
• Type and distribute minutes of meeting
• Maintain schedules and calendars
• Arrange and confirm appointments
• Organize internal and external events
• General office administration
• Personal/Executive assistance
• Handling personal appointments
• Assisting with task tracking, coordinating resources and supporting operational initiatives

Secretary/Receptionist/Assistant Human Resource/Accounts and General Office Administration - VARIOUS TEMPING ASSIGNMENTS - Cape Town

(1998 - 2002)

• Typing of general correspondence minutes of meetings, letters etc
• Drafting and Distribution of Agendas
• Arranging meetings
• Prepare and manage documents, correspondence, and reports
• Organize and coordinate meetings, conferences, travel arrangements.
• Type and distribute minutes of meeting
• Maintain schedules and calendars
• Arrange and confirm appointments
• Organize internal and external events
• General office administration
• Personal/Executive assistance

Laboratory Assistant / Receptionist - ENTERPRISE FOODS

(1992 - 1997)

Conducting tests on meat products for food poisoning, spoilage, and preservation, as well as participation in food legislation, establishment and enforcement

• Monitoring the growth of bacteria cultures on raw meat for pathogens
• To ensure and enhance the quality of food products is up to standards
• Perform tests on water to ensure no contamination in the food products
• Control the growth of harmful bacteria in meat products
• Sterilize all laboratory equipment daily
• Monitor the shelf life of products and conduct inspections to apply a high standard of personal hygiene
• To obtain a total, aerobic, mesophilic count of viable organisms in meat products
• Write reports of findings and recommendations to management of corrective action to be taken
• Monitor the operations and sanitary conditions of slaughtering and meat processing plant
• Inspect food products and processing procedures to determine whether products are safe to eat
• Set standards to produce meat that is used to prepare packaged material
• Examine, weigh, and measure the meat to certify good qualities, grades, and weights
• Ensure and maintain quality, service and delivery to customers, effective communication, advising and reporting
• Performed administrative duties relation to meat products on all the micro tests

Accounts Clerk/Laboratory Technician - TAURUS O-OP

(1989 - 1992)

• Updating computer data
• Responsible for correspondence coming in and going out (letters) etc
• Compiling month-end statistics,
• Handling debtors' queries and computer invoicing
• Reconcile bank statements
• Administration of general filing system duties
• Assist with switchboard duties, receive and note telephone enquiries and messages.
• Send out faxes, receiving and sending e-mail messages with Information required by farmers
• Attending to duties at the Bull Testing Station

Computer Operator - BAYNESFIED ESTATES

(1989 - 1989)

• Updating computer data
• Filing, handling of queries both written and telephonic
• Admin duties
• Capturing of Income and Expenditure Statements for farmers
• Liaising with farmers, assisting them with information required

National Senior Certificate – Matric Grade 12 - GIRLS HIGH SCHOOL / ESTHER PAYNE SMITH