Jet Mabunda

Dual-skilled hospitality professional with proven expertise in front desk operations, guest relations, and overnight financial reconciliation for 20 years. Adept at delivering seamless guest experiences during peak daytime hours while independently managing night audit functions including revenue balancing, system closes, and security protocols. Combines strong PMS proficiency (Opera, Amadeus, Protel, Apex, Host, Obit, Landmark) with accounting accuracy, problem-solving, and a service-first mindset.

Trusted to maintain operational continuity across all shifts, handle guest complaints without escalation, and produce error-free financial reports for management.

Receptionist/Night Auditor - Vivari Hotel & Spa - Johannesburg, Gauteng (5 Stars)

(2026-04)

• Front Desk Operations: Process check-ins, check-outs, reservations, and guest requests with efficiency and professionalism.
• Night Audit: Perform full day-end financial reconciliation, balance all payment methods, and roll over the PMS system date.
• Guest Service: Resolve complaints, handle emergencies (lockouts, noise, medical issues), and act as sole manager-on-duty overnight.
• Security & Compliance: Monitor cameras, control keys, enforce cash/PCI policies, and prepare bank deposits.
• Coordination: Update room status, relay maintenance/housekeeping needs, and deliver clear shift handovers.

Receptionist/Night Auditor - The Houghton Hotel - Johannesburg, Gauteng (5 Stars)

(2023-10 - 2025-12)

• Front Desk Operations: Process check-ins, check-outs, reservations, and guest requests with efficiency and professionalism.
• Night Audit: Perform full day-end financial reconciliation, balance all payment methods, and roll over the PMS system date.
• Guest Service: Resolve complaints, handle emergencies (lockouts, noise, medical issues), and act as sole manager-on-duty overnight.
• Security & Compliance: Monitor cameras, control keys, enforce cash/PCI policies, and prepare bank deposits.
• Coordination: Update room status, relay maintenance/housekeeping needs, and deliver clear shift handovers.

Receptionist/Night Auditor - Fairway Hotel - Johannesburg, Gauteng (4 Stars)

(2013-01 - 2019-12)

• Front Desk Operations: Process check-ins, check-outs, reservations, and guest requests with efficiency and professionalism.
• Night Audit: Perform full day-end financial reconciliation, balance all payment methods, and roll over the PMS system date.
• Guest Service: Resolve complaints, handle emergencies (lockouts, noise, medical issues), and act as sole manager-on-duty overnight.
• Security & Compliance: Monitor cameras, control keys, enforce cash/PCI policies, and prepare bank deposits.
• Coordination: Update room status, relay maintenance/housekeeping needs, and deliver clear shift handovers.

Receptionist/Night Auditor - City Lodge Hotel - Johannesburg, Gauteng (3 Stars)

(2005-01 - 2012-12)

• Front Desk Operations: Process check-ins, check-outs, reservations, and guest requests with efficiency and professionalism.
• Night Audit: Perform full day-end financial reconciliation, balance all payment methods, and roll over the PMS system date.
• Guest Service: Resolve complaints, handle emergencies (lockouts, noise, medical issues), and act as sole manager-on-duty overnight.
• Security & Compliance: Monitor cameras, control keys, enforce cash/PCI policies, and prepare bank deposits.
• Coordination: Update room status, relay maintenance/housekeeping needs, and deliver clear shift handovers.

National Senior Certificate - Front Office Functions & Customer Service - Frontline Hospitality College (2004)

NFPA Firefighter Certificate - Polokwane Municipality Fire Training College (2020)