COLLECTIONS AGENT - SIGMA CONNECTED (DIEPRIVER) - Diepriver
(2022-01 - 2023-02)
- Adapted quickly to dynamic work settings while maintaining high standards
- Strong communications and interpersonal skills with a customer-centric focus
- Problem-solving and process improvement expertise
- Commitment to continuous learning and professional growth
- Managed day-to-day case handling in Salesforce
- Providing timely feedback to senior operational managers and assistant managers to drive continuous improvement
- Negotiating suitable, customized repayment plans with customers, considering their financial circumstances, while adhering to company policies
- Meeting or exceeding daily, weekly, and monthly Key Performance Indicators (KPIs) and collection targets
- Handling customer inquiries and resolving billing disputes or discrepancies
CAREGIVER - ACVV ZONNEBLOEM OLD AGE HOME
(2021-12 - 2021-12)
- Assisting residents with daily activities (ADLs) such as showering, dressing, grooming, oral hygiene, and toileting
- Administering prescribed medications, monitoring vital signs, tracking health changes, and reporting concerns to medical staff
- Helping residents move around, transferring them to/from beds or wheelchairs, and ensuring a hazard-free environment to prevent falls
- Preparing meals, assisting with feeding, and ensuring dietary restrictions are followed
- Offering emotional support, engaging in conversation, and encouraging participation in social activities to improve mental well-being
- Performing light housekeeping tasks such as cleaning, laundry, and organizing living spaces
- Dealing with memory loss, behavioral changes, or physical limitations with kindness
- Keeping records, communicating with family members, and coordinating with healthcare professionals
- Capable of assisting with transfers and mobility needs
- Checking applications for Housing Allowance according to checklist
RETURNS CLERK - TAKEALOT
(2020-10 - 2021-01)
- Unloading returned stock from delivery vehicles, checking quantities, and signing for deliveries
- Systematically scanning, recording, and processing returns using warehouse management systems (WMS) to update system inventory
- Ensuring all relevant paperwork (waybills, return request forms) is accurately processed, including creating credit notes
- Inspecting returned items for damage, functionality, and completeness of packaging
- Specifically assessing returned electronics or complex items to determine if they are faulty or simply unwanted
- Ensuring goods are accurately placed in designated warehouse areas for further processing
- Conducting or participating in inventory counts (mini stock takes and full monthly counts) to maintain accuracy
- Packing, scanning, and preparing defective items to be sent back to suppliers
- Maintaining accurate records of return reasons in the system
- Meeting daily, weekly, or monthly Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) regarding processing times
- Maintaining a clean, safe, and organized, 5S-compliant work area
SALES CONSULTANT - CELL C
(2018-05 - 2020-09)
- Welcoming clients, identifying their needs, recommending suitable Cell C products, and processing sales transactions
- Driving sales to meet and exceed personal and team targets in a fast-paced environment
- Demonstrating the features and benefits of devices, accessories, and services
- Building rapport with new and existing clients to foster loyalty
- Maintaining a tidy, well-stocked store environment, keeping up with administrative tasks, and following company procedures
- Handling queries, complaints, and service requests within the defined Service Level Agreement (SLA)
SALES CONSULTANT - STUTTAFORDS
(2016-01 - 2018-03)
- Greeting customers, understanding their needs, providing expert fashion advice, and assisting them with purchasing, including upselling or cross-selling to increase sales
- Maintaining the sales floor, dusting, cleaning fixtures, and ensuring the department is visually appealing and well-stocked
- Processing transactions at the till point, handling cash and card payments, and assisting with stock takes
- Building and maintaining a loyal customer base, potentially including selling loyalty program memberships
- Assisting colleagues across different departments and supporting managers with daily operational tasks
- Conducting floor walks to prepare the store
- Checking, receiving, and packing new stock
MARKER/NIPPER - JACQUES HAU
(2015-03 - 2015-12)
- Greeting customers, understanding their needs, providing expert fashion advice, and assisting them with purchasing, including upselling or cross-selling to increase sales
- Maintaining the sales floor, dusting, cleaning fixtures, and ensuring the department is visually appealing and well-stocked
- Processing transactions at the till point, handling cash and card payments, and assisting with stock takes
- Building and maintaining a loyal customer base, potentially including selling loyalty program memberships
- Assisting colleagues across different departments and supporting managers with daily operational tasks
ADMIN & RECEPTIONIST CLERK - CHRIS ROBERTS UNDERTAKERS
(2014-01 - 2015-01)
- Assisting with the accurate completion, processing, and filing of necessary documents, including death certificates, burial permits, and insurance forms
- Maintaining accurate records of clients, services, and funeral arrangements
- Handling incoming and outgoing mail, emails, and faxes
- Managing office inventory, including stationary, brochures, and memorial stationery
- Scheduling appointments and assisting in coordinating logistical arrangements for funeral services
- Handling payments and issuing receipts
- Assisting with the preparation of invoices and quotes
