SAP Business One Consultant - SEIDOR AFRICA
(2019-12)
- Evaluate clients' current business processes and make recommendations to resolve business problems
- Conduct user requirement gathering and develop function design specifications in alignment with new business requirements
- Perform system configuration and documentation, prepare unit testing script and carry out user-acceptance testing
- Work closely with business users and ensure good rapport with clients
- Providing implementation consultation and support services during SAP Business One installations, upgrades and customizations
- Proficient in using SQL query, views and stored procedures
- Customizing forms and developing reports using Crystal Reports
- Recognizing and addressing gaps between SAP Business One solutions and the business practices of the client
- Effectively communicating and building consensus with clients
- Supporting the preparation of the scope of work by providing task/time details
- Designing and conducting master data migration from legacy systems into SAP Business One
- Developing and maintaining expert knowledge of SAP Business One
- Prepare well-structured presentations, large workshops, training and client presentations
Associate Technical Consultant shift Lead - Larsen & Turbo (LTI)
(2018-12 - 2019-11)
- Monitoring batches and Banking Applications
- Server health check
- Triggering and fixing failed batch jobs on TSM and Citrix
- Monitoring all Client servers on CA, New Relic and Solar winds
- Reporting on daily responsibilities and tasks
- Resolving client issues
- Testing products and applications
- Documenting processes and application instructions
- Supporting and troubleshooting software issues
IT Operator - UCS Solutions/Business Connexion
(2016-02 - 2018-12)
- Server Monitoring & Backups
- Daily, Weekly, Monthly backups run
- Monitoring SAP batch jobs for successful completion
- Move backup tapes to tape room
- Air-con Temperatures and Humidity checks
- Generators and UPS check and tests weekly
- Computer rooms always checked and cleared of unnecessary items
- SOX compliance
- Follow standard operating procedures for failed backups and SAP batch jobs
- Complete handover book correctly to comply with SOX standards
- Monitor and restrict access to computer room
- Complete all required documents, e.g. Access register, unplanned incident report
- Resetting and unlocking of user passwords
- User Assistance after hours and weekends with printer problems, network issues, hardware and software problems
- Run daily and planned batches on SAP ERP, Hana BI, Fico and CRM platforms
- Ensure all SAP CRM call logging/Service Portal services are online and active
- Ensure AS400 system and services are online
- Ensure Parts SAP system is available at 06h00
System Engineer I - Gijima Holdings
(2014-04 - 2016-02)
- Audit of PC/File Server hardware and software configurations and components/products installed
- Desktop support for over 300 workstations running win 98, XP, Vista, win 7 and win 8
- Supporting of Mac OS
- Installing and Supporting of Mobile Iron application
- Installation of software and onsite management
- Updating of operating system as required, regularly reviewing technical notices and security alerts
- Setting up of complete user profile on both laptop and desktop
- Backing up of data workstation and server
- Setting up of 3G's, VPN's and dial-up's
- Daily reporting to line management
- Creating users on Active Directory
- Assigning permissions to groups and users
- Resetting of passwords and all the other AD processes
Field Service Engineer - Department of Education
(2012-02 - 2014-04)
- Provide 2nd line technical/desktop support to all users in the GDE department, to ensure a stable and efficient environment
- MS Windows System Support, Windows Server (AD, DHCP, DNS, File/Printer etc.)
- Ensure Email and internet configuration
- Supporting Revamps and projects within designated timeframe
- Install and Configuration of Printers, desktop and notebook computers
- Troubleshoot hardware and software problems
- Monitor the ICT connectivity environment and resolve LAN and WAN connectivity issues
- Solve data communication problems
- Incident/call response, attendance and resolution as per SLA
- Maintain server and network equipment
- Installing, Configuring and testing of applications i.e. Citrix for PERSAL, BAS, SAP, Altris and RSM's users
- Attend to problems / faults as per customer's request
- Access and update the status of calls on the UNICENTRE (call logging system) Inform
- Active Directory Administration (reset users' passwords, create new accounts)
- Ensure that Antivirus is updating and patch management
- Connection filtering using the Microsoft Exchange server
- Keep proper record and ensure proper tracking of the ITS assets
Sales Consultant - Planet Fitness
(2011-01 - 2011-05)
- Selling Of Memberships
- Recruiting new Members
- Promotions
- Customer service
- Cold Calling & Generating of Leads
Trainee IT Technician - Post net Florida
(2008-04 - 2009-06)
- System Maintenance
- Troubleshooting and Fault Finding
- Updating and Upgrading computers
- Ensure Email and internet configuration
- Install and configure desktop and notebook computers
- Install and Configuration of Printers
- Testing of hardware and software application
- Troubleshoot hardware and software problems
- Customer Service
- Daily Back-Up
- Processing Neotel Applicants
- Maintenance of network Traffic
