Specialist Technical Lead I Digital Solutions
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An accomplished Specialist Technical Lead and MSc graduate in telecommunications with vast experience orchestrating value-added engineering ventures for prominent global enterprises. A key contributor in the advancement of digital transformation initiatives, adept at influencing strategic managerial decision making. Proficiently leads and oversees multifaceted teams, influencing their efforts to achieve timely and budget-compliant solutions.
Elevates technology, system, and process performance, resulting in enhanced end-user experiences. Adept at engaging stakeholders at all levels, gathering, analyzing, and translating requirements / architectural insights into comprehensive project deliverables, products, and services to support business efficiency, growth, and long-term strategic visions.
Full-time Sep 2022 - Present
▪ Lead 6 developers within the mobile financial services (MFS) team and 3 within the insurance team whilst collaborating across the company to oversee projects and maintain alignment with business requirements, developing technical scopes and findings.
➢ Implemented technological architecture, applying the agreed coding practices, continuous integration, and automated deployment.
➢ Facilitated coding for the development of the solution and resolve of all issues, identifying and removing technical impediments.
➢ Worked alongside the product owner in story creation and acceptance criteria, building reusable, scalable components.
▪ Headed a key project within MFS, MTN Pay, introducing an instant EFT within the platform by analysing the solution and developing a strategy to integrate it whilst developing functional requirements specification for APIs and how they will integrate within the pay platform
➢ Coordinated the development process and conduct user interface testing to refine the functionality of the solution: going live within five months and significantly increasing revenue and uptake in users.
▪ Highlight bottlenecks and production issues of senior leaders to improve technical solutions and embed agile methodologies.
▪ Interface with internal / external industry experts to forecast customer needs and facilitate solutions development.
▪ Co-created and implemented functional policies, standard operating procedures (SOPs), and best practices to ensure operational efficiency, accuracy, security, integrity, and compliance with relevant laws and regulations.
▪ Interface with internal / external industry experts to forecast customer needs and facilitate solutions development.
▪ Co-created and implemented functional policies, standard operating procedures (SOPs), and best practices to ensure operational efficiency, accuracy, security, integrity, and compliance with relevant laws and regulations.
Skills: Governance, Risk Management, and Compliance (GRC) · Agile Methodologies
System Engineer: Value-Added Services
Aug 2019 - Aug 2022 ·
▪ Primarily focused on system management / ownership as a subject matter expert for Huawei Services Delivery Platform (HSDP), Invigo Device Management Platform, Database4 (DB4), and Multimedia Messaging Service Centre (MMSC).
➢ Collaborated directly with the different vendors that owned each system whilst managing their first and second-level support teams.
➢ Worked with CEX team to manage product user journeys: subscription, free trials, billing, content renewal, cancellations, fair usage policies, and header enrichment validation to improve customer experience.
➢ Conveyed digital platform expertise to internal and external stakeholders to ensure optimal brand positioning and awareness.
▪ Contributed to service implementations, onboarding third-party digital service providers onto the HSDP platform to provide services across gaming, video, music, and lifestyle & VAS services — managing 6 vendor resources to ensure requirements alignment.
▪ Engaged with 40+ digital content service providers to align on technical requirements, managing queries and ensuring all new BAU project requirements were delivered on time for effective vendor ecosystem management.
▪ Reported on system health and utilization performance, regularly documenting VAS system policies and procedures to maintain continuity.
▪ Implemented a cloud-based device management solution, swapping out the on-prem solution to an on-cloud unified device management (UDM) platform solution that provided support to mobile, IoT, and M2M devices from a single platform.
▪ Enabled enriched data analytics for MTN customer devices whilst reducing customer churn and increasing customer satisfaction in addition to allowing business stakeholders to offer new value propositions.
▪ Partnered with MTN Group on digital transformation expectations, co-developing digital strategy in the digital services domain and advising digital product owners on tactical decisions affecting the services.
Skills: Governance, Risk Management, and Compliance (GRC) · Vendor Management · Strategic Planning · Project Management
Information Technology Infrastructure Engineer
Aug 2016 - Jul 2019 ·
Fulfilled an operational and support role at a leading global provider of information and communications technology (ICT) infrastructure and smart devices, collaborating closely with the sales team to discuss solutions and their benefits from a technical perspective.
▪ In charge of architecture planning, solution design, deployment, and maintenance of Huawei cloud solutions for MTN, alongside a team of engineers and technical manager within management and consultation services.
➢ Troubleshooting issues to plan technical solutions whilst maintaining IT products and solutions, overseeing delivery and acceptance.
➢ Created engineering documents, procedures, and solutions for deployment in addition to research and recommendations for innovative approaches for system administration tasks.
▪ Served as technical director for IT integration projects, including customer implementation support and second-line treatment.
➢ Met regularly with customers and vendors for project status updates, incident reports, and new requirement planning to understand the scope of the contract and customer demand for each project.
➢ Collaborated with the sales team to resolve customer questions whilst working with MTN networking team to fix firewall issues.
▪ Managed virtual / physical infrastructure, including network infrastructure installation, configuration, integration, testing, and acceptance.
Skills: Governance, Risk Management, and Compliance (GRC) · Project Management
Postgraduate Diploma in Digital Business , Digital Business
EMERITUS in collaboration with Columbia School of Business & MIT Management Executive Education
✓ Digital Strategies for Business: Leading the Next-Generation Enterprise
✓ Digital Transformation: Platform Strategies for Success
✓ Digital Marketing Customer Engagement, Social Media, Planning & Analytics
Master of Science (MSc), Telecommunications Engineering
✓ Thesis: “Energy Detection Based Spectrum Sensing of Cognitive Radio on Real-Time SDR Platform”
Occasional Undergraduate non-degree, Telecommunications Engineering
✓ Wireless Broadband Networks
✓ Digital Signal Processing
✓ Wireless Communication System Design
