John Mofya Mutungwa

Experienced CCTV and Alarm Senior Technician with a solid background in installing, configuring, and maintaining advanced security systems, including CCTV surveillance, alarm systems, access control, and electric fencing. Skilled in fault finding, system diagnostics, and preventative maintenance to ensure optimal system performance and client satisfaction. Proficient in IP and analog systems, networking, and remote monitoring solutions.

Known for strong problem-solving abilities, attention to detail, and delivering reliable technical support in high-pressure environments. Committed to safety standards, quality workmanship, and providing efficient, client-focused security solutions.

ASSISTANT ARTISAN at ROSHKON BMS (ESKOM) (2014-01 – 2014-07)

• Supported the installation and commissioning of integrated security systems (CCTV, alarms, access control)
• Performed system diagnostics and assisted in troubleshooting faults to minimize downtime
• Maintained and serviced electronic security and BMS systems to ensure reliability and efficiency
• Assisted in network configuration for IP-based surveillance systems
• Ensured compliance with health, safety, and operational standards in all technical tasks
• Contributed to efficient project execution by working closely with senior technicians and engineers

SENIOR TECHNICIAN/TECHNICAL MANAGER at ANTWERP AG (2015-04 – 2020-11)

• Led installation, configuration, and commissioning of CCTV systems, alarm systems, access control, and electric fencing
• Supervised and mentored technicians and junior staff, ensuring quality workmanship and adherence to project timelines
• Managed technical operations, including planning, scheduling, and execution of installations and maintenance projects
• Conducted advanced fault finding, diagnostics, and system troubleshooting to minimize downtime and ensure system reliability
• Configured and maintained IP-based surveillance systems, including networking, remote access, and system integration
• Ensured compliance with health and safety regulations, industry standards, and company policies on all sites
• Liaised with clients to assess security needs, provide technical solutions, and ensure customer satisfaction
• Oversaw preventative maintenance programs and system upgrades to enhance performance and longevity
• Managed stock control, equipment procurement, and tool allocation for technical teams
• Prepared technical reports, job cards, and documentation for completed work and ongoing projects
• Provided on-site and remote technical support for complex system issues
• Assisted in business development by recommending system improvements and identifying new opportunities

HOTLINE TECHNICAL SUPPORT ENGINEER at HIKVISION (2021-09 – 2022-09)

• Provided remote technical support to clients and technicians on CCTV systems, NVRs, DVRs, and IP cameras
• Diagnosed and resolved system faults, including connectivity issues, video loss, configuration errors, and firmware-related problems
• Assisted with installation guidance, system setup, and commissioning of surveillance equipment
• Supported network configuration, including IP addressing, port forwarding, and remote viewing setup
• Guided clients through troubleshooting processes to ensure minimal system downtime
• Escalated complex technical issues to senior engineers and R&D teams when required
• Maintained detailed records of support cases, solutions provided, and follow-ups
• Delivered product knowledge support, including firmware updates, system upgrades, and best practices
• Assisted distributors, installers, and end-users with technical queries and product recommendations
• Ensured high levels of customer satisfaction through professional communication and timely issue resolution

SENIOR TECHNICIAN at BIDVEST FACILITIES MANAGEMENT (2022-11 – 2023-07)

• Installed, configured, and maintained electronic security systems, including CCTV, alarm systems, access control, and electric fencing
• Performed advanced fault finding, diagnostics, and repairs to ensure optimal system performance and minimal downtime
• Managed site operations, including planning installations, allocating tasks, and ensuring projects were completed on time
• Supervised and guided junior technicians, ensuring quality workmanship and adherence to company standards
• Conducted routine inspections and preventative maintenance on security and building management systems (BMS)
• Configured IP-based surveillance systems, including networking, remote viewing, and system integration
• Liaised with clients to assess security needs, provide technical solutions, and ensure customer satisfaction
• Oversaw preventative maintenance programs and system upgrades to enhance performance and longevity
• Managed stock control, equipment procurement, and tool allocation for technical teams
• Prepared technical reports, job cards, and documentation for completed work and ongoing projects
• Provided on-site and remote technical support for complex system issues
• Assisted in business development by recommending system improvements and identifying new opportunities

SENIOR TECHNICIAN at TACTICAL SECURITY SERVICES (2023-08 – Present)

• Installed, configured, and maintained advanced electronic security systems, including CCTV, alarm systems, access control, and perimeter protection systems
• Led on-site technical operations, ensuring installations and maintenance projects were completed efficiently and to a high standard
• Conducted advanced fault finding and system diagnostics to resolve technical issues and minimize downtime
• Configured and supported IP-based surveillance systems, including network setup, remote viewing, and system integration
• Supervised and mentored junior technicians, ensuring compliance with company procedures and quality standards
• Performed routine inspections and preventative maintenance to ensure system reliability and longevity
• Ensured compliance with health and safety regulations and industry best practices on all job sites
• Liaised with clients to assess security needs, provide technical recommendations, and ensure customer satisfaction
• Managed tools, equipment, and stock required for installations and repairs
• Completed job cards, technical reports, and documentation accurately and within deadlines
• Provided on-site and remote technical support for clients and internal teams

SENIOR CERTIFICATE MATRIC – ACEK ACADEMY (2006-11)

CERTIFICATE OF PROFICIENCY in HANDLING OF HANDGUN, SHOT GUN, RIFLE FOR BOTH BUSINESS AND PERSONAL USE – TSS (2026-03)