John Ramaroka

Experienced, highly skilled, detail-oriented and results-driven professional with over 9 years of experience in administration, customer service, and warehouse operations across retail, finance, and public sector environments. Holds a National N Diploma in Human Resources Management (NQF Level 6) and a proven track record of managing inventory, maintaining accurate records, supporting dispute resolution processes, and delivering excellent client service. Adept at working in fast-paced, multidisciplinary environments with strong communication, organizational, and problem-solving skills.

Seeking an opportunity to contribute expertise and drive operational efficiency within a forward-thinking organization.

Material Handler, CDC Division at SA Taxi Finance (2024-09 – Present)

Material handling and warehouse operations in CDC Division

• Pick, pack, and dispatch parts in the correct order as displayed by the WMS scanner, ensuring high accuracy
• Perform quality checks on all goods received and dispatched to maintain stock integrity and meet SLA requirements
• Ensure all stock is correctly labeled, stored, and binned in designated locations within acceptable timeframes
• Identify discrepancies in bin locations and promptly notify supervisors to avoid inventory errors
• Clean and organize dispatch areas, ensuring compliance with health, safety, and company policies
• Handle returns and credits efficiently, maintaining accurate documentation for stock movement
• Track inbound stock, monitor delays, and communicate updates to relevant departments

Receiver Checker & Sorter (Receiving Clerk) at SA Taxi Finance (2021-07 – 2024-09)

Stock receiving and inventory management

• Received and processed incoming stock, ensuring accuracy against purchase orders and documentation
• Maintained inventory accuracy by capturing receipts into the system within required timeframes
• Identified and escalated damaged or non-compliant goods during the receiving process
• Ensured stock was properly labeled, sorted, and stored to maintain workflow efficiency
• Adhered to health and safety standards in receiving and storage areas

Shop Assistant Cashier at Clicks Group Limited (2018-06 – 2021-07)

Retail operations and customer service

• Processed sales transactions accurately while maintaining high standards of cash handling
• Assisted customers with inquiries, provided information on promotions, and upsold products effectively
• Promoted and enrolled new members for the Clicks Club Card, contributing to customer loyalty growth
• Maintained merchandising and housekeeping standards, ensuring a visually appealing store environment
• Resolved customer concerns promptly to enhance the overall shopping experience

Administrator: Disputes Management at Safety and Security Sectoral Bargaining Council (SSSBC) (2016-07 – 2016-09)

Administrative support for dispute resolution and case management

• Captured and maintained data for dispute case management, ensuring accurate and up-to-date records
• Drafted official reports, letters, and meeting documentation for dispute resolution processes
• Provided administrative support to conciliators and arbitrators, ensuring smooth case handling
• Organized and maintained filing systems for correspondence and council documents
• Communicated with clients and stakeholders to provide updates and clarify dispute processes

Receptionist & Registry Clerk at Public Service Coordinating Bargaining Council (PSCBC) (2015-03 – 2016-06)

Reception and document management

• Managed incoming calls and visitors, directing them to appropriate personnel or departments
• Maintained document archives, ensuring accurate and accessible filing systems
• Assisted in capturing data for the case management system, supporting dispute resolution activities
• Prepared meeting packs and notices for council activities
• Supported financial operations by processing invoices and tracking payments

Receptionist, Registrar & Bursary Administrator (Volunteer) at Tshwane North TVET College (2014-07 – 2015-02)

Administrative support in educational institution

• Directed calls and queries to the relevant offices, ensuring efficient communication flow
• Managed student academic records, verifying documentation for admissions and bursary applications
• Assisted with registration processes and addressed student inquiries regarding applications
• Ensured database integrity by capturing accurate student information
• Provided general administrative support, including filing, sorting, and managing payments

National N Diploma in Human Resources Management – Tshwane North TVET College

National Senior Certificate – Leruleng Secondary School